Client Support Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $63.2k - $83.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Management Center

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

📚 Education

🌍 Social Impact

☁️ SaaS

Education • Social Impact • SaaS

The Management Center is an organization focused on training and coaching leaders who are working towards social change. They provide resources and support to help build and run equitable, sustainable, and results-driven organizations. Their services include training workshops, personalized coaching, and management resources, all designed to enhance leadership skills and improve organizational effectiveness. They cater to sectors involved in social impact and provide materials to facilitate the management for equity and sustainability.

📋 Description

• Deliver a seamless, equitable, and consistent training experience from registration through training completion • Manage a high-volume external-facing inbox and respond to participant questions and registration issues • Create and manage training courses in Arlo • Process invoice requests and send unpaid-order reminders • Manage participant and financial data using Zoom, Salesforce, and Arlo • Provide logistics support for in-house trainings • Schedule trainer preparation calls and manage pre- and post-training communications • Support accommodation requests and navigate last-minute or complex requests • Ensure trainers and participants have what they need for successful trainings • Maintain accurate participant information in Salesforce • Answer the main office phone line and resolve client questions • Complete special projects to improve participant experience and streamline processes • Plan the 2027 public training schedule with the VP of Client Support • Pull historical pacing and attendance reports and make recommendations • Virtually support in-person open-registration logistics for full-day Washington, DC, trainings • Participate in planning possible additional in-person public trainings, including locations, vendors, and timing

🎯 Requirements

• Demonstrated Track Record of Advancing Racial and Gender Equity • Understanding of systemic and implicit biases and inequities related to race, gender, and other identities • Strong interpersonal and relational skills • Ability to communicate verbally and in writing in TMC’s voice and tone • Ability to juggle multiple, competing priorities across many deadlines • Ability to independently manage several projects at once • High standard for accuracy, timeliness, follow-up, and follow-through • Strong problem-solving and rigorous-thinking skills • Experience using databases and web-based systems to enter, review, or manage information accurately • Experience running and reviewing reports on training participants and financial data • Ability to interpret data to improve participant experience • Exposure to improving or helping shape data systems • Ability to learn new tools quickly and troubleshoot basic issues • Ability to thrive in high-routine environments and structured processes • Ability to work full time and be logged in between 9–10:30 am ET to support trainings • Position can be based anywhere in the U.S.

🏖️ Benefits

• 90% of premiums covered by TMC for employees; 80% covered for spouses, domestic partners, and dependents • Life and Long-Term disability insurance and an Employee Assistance Program at no cost to employees • Option to enroll in pre-tax health and dependent care flex spending accounts • Hardship Fund available as a wage supplement • Additional 3.5% employer contribution to your retirement fund with no match required • $100 per month stipend towards cell phone and internet • Generous time off, including 4 weeks of paid vacation for full-time staff • Organization closes for 2 weeks at the end of the year • May involve travel 1-2 times a year • Negotiation-free salaries and benefits • Annual performance evaluation process to determine raises and promotions

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