Client Support Representative I

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Respond to member inquiries via phone, email, or chat with professionalism and empathy • Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs • Escalate complex cases to senior support staff as needed • Document all member interactions accurately to ensure compliance and service quality • Identify recurring issues and share feedback with leadership for process improvement • Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery • Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge

🎯 Requirements

• 1–2 years of experience in customer service, healthcare, insurance, or benefits • Strong verbal and written communication skills • Ability to manage member issues with empathy and attention to detail • Associate’s degree in Business, Healthcare Administration, or related field (preferred) • Familiarity with CRM platforms, call center tools, or SOP documentation (preferred) • Interest in career growth within client support or account management

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Comprehensive benefits package for colleagues and their families