Digital Product Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $83.4k - $203.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead end-to-end customer implementation of digital technology solutions, including SSO and API integrations • Own requirements gathering, documentation, and communication of digital solutions • Collaborate with internal and external stakeholders to understand needs and define project scope • Translate customer needs into solutions aligned with Aetna’s strategic vision • Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions • Provide business and technical guidance throughout implementation • Proactively troubleshoot issues and help ensure digital needs are implemented effectively and securely • Identify and support process improvements that increase delivery efficiency, consistency, and scalability • Surface recurring delivery friction and recommend improvements to processes, tools, and ways of working • Leverage data and analytics to inform strategic discussions

🎯 Requirements

• 5+ years of experience in digital strategy and/or digital delivery • 5+ years leading cross-functional teams and managing projects from discovery through implementation, delivery, and support • 5+ years of experience working with and presenting to customers and/or executives • 5+ years of experience in healthcare • Up to 10% travel annually • Ability to work collaboratively in a fast-paced, dynamic environment • Strong critical thinking and problem-solving skills • Demonstrated relationship management skills • Previous experience in agile product development • Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes • Proven experience influencing and aligning cross-functional teams around shared goals within a highly matrixed environment • Strong negotiation, analytical, and project coordination skills • Ability to balance the ideal state with immediate delivery goals • Excellent time management and ability to manage multiple priorities autonomously • Highly organized and detail oriented • Superior written and verbal communication skills • Bachelor’s degree or equivalent work experience

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program