HR LOA Services

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $34 / hour

⏰ Full Time

🟢 Junior

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Deliver outstanding Absence Management and related Colleague Services for the CVS Health myLeave Call Center • Answer questions and provide colleague support throughout the leave of absence process • Meet or exceed call center metrics, including first call resolution, average speed of answer, abandon rate, average handle time and average talk time • Respond to leave of absence calls while adhering to service levels • Document and escalate tier 2 calls using the call center case management system • Use the myLeave system for new leave requests, extensions and leave-of-absence inquiries • Communicate with colleagues, leaders and stakeholders about leave administration • Perform additional leave-of-absence and call-center duties assigned by the Call Center Lead or myLeave team • Learn Case Management skills for development within the Leave department • Educate colleagues about and promote self-service tools and technology • Research questions using the knowledge base and other resources • Support continuous organizational and departmental changes, including changes to federal and state protected-leave requirements

🎯 Requirements

• 1 plus year of Call Center experience • Strong commitment to Customer Service • Ability to work independently and as part of a team environment • Excellent written, verbal and listening skills • Ability to maintain work in the strictest of confidence • Problem solving and critical thinking skills, including analytical and creative thinking under pressure • Strong organizational and data entry skills with strict attention to detail • Ability to plan and prioritize workloads with minimal supervision • Ability to think strategically and creatively toward continuous improvement of operations • Ability to follow through on problems to provide customer resolution • Ability to multi-task while consistently meeting deadlines • Proficiency with MS Office Products • Regular and predictable attendance is required • Dedicated, quiet workspace suitable for calls and meetings • Reliable high-speed internet connection with sufficient bandwidth for calls, CRM systems, and call center technologies • High school diploma or equivalent required • Flexibility to work Monday through Friday, 10:00 AM to 6:30 PM Eastern Time (EST) • Knowledge of FMLA, State leaves, Disability and HR is preferred • Knowledge of IEX and Five9 is preferred

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility