Senior Analyst, Client Service Management

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Provide administrative and operational support for one or two large health plan accounts or a portfolio of smaller clients • Act as subject matter expert and operational owner for member journey processes and client collateral • Guide clients through process requirements and implement requested updates • Resolve ad-hoc inquiries and track open action items through timely follow-through • Own meeting documentation for client-facing calls and internal team syncs • Prepare and circulate agendas and decks, capture meeting minutes, and track action items • Capture and track deliverables from client meetings and email correspondence • Manage routine client inquiries by collaborating with internal departments and providing timely responses • Coordinate intake, internal routing, and client-facing resolution of member grievances • Partner with Production, Business Analysts, and Data Relationship Managers to maintain operational workflows and account priorities • Document client nuances in client profiles, account records, and tracking sheets • Provide backup coverage for Client Success Manager/Executive or Client Operations Owner • Serve as primary account contact for smaller accounts or lines of business

🎯 Requirements

• 2 to 4 years of relevant experience in operations, client support, or administrative account coordination • 2 to 4 years stakeholder management • Direct client-facing experience with clear verbal and written communication • Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel • Familiarity with Asana, Jira, Confluence, or PowerBI at user level • Experience with meeting administration, agenda preparation, detailed notetaking, and action item tracking • Strong organizational and task prioritization skills • Ability to coordinate across internal teams to resolve client requests • Ability to explain operational processes and seek clarification in complex situations • Expertise in reviewing, analyzing, and organizing data using Excel • Bachelor’s degree in business, health care, operations management, or related field, or equivalent combination of experience and training • Preferred: Knowledge of Medicare, Medicaid, and Commercial plan structures • Preferred: Familiarity with AI agent technologies and their application to data analysis and complex questions • Preferred: Copywriting, proofreading, or editing proficiency • Preferred: Experience facilitating and presenting to clients and matrixed teams several times a week for 1+ years

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program in addition to base pay