Senior Manager, Medicare Product Implementation

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🔥 18 hours ago

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Logo of CVS Health

CVS Health

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead end-to-end implementation and ongoing operations for assigned Medicare Advantage programs • Ensure successful implementation, annual go-live readiness, year-over-year delivery, and operational effectiveness • Develop and manage project plans, timelines, milestones, risks, mitigation strategies, performance metrics, and resource engagement • Document business and eligibility requirements, member journeys, operational workflows, and benefit crosswalks • Lead regular project and implementation meetings across internal departments and external partners • Provide leadership and stakeholder updates, performance metrics, issue resolution, and milestone accountability • Partner with internal and vendor teams to develop program requirements aligned with benefit intent, design, and member experience • Monitor program performance, member access, and utilization; identify trends, root causes, and improvement opportunities • Resolve operational issues involving eligibility, vendor processes, benefit configuration, and member experience • Ensure compliance with CMS regulations, filed benefit intent, and internal policies; support audits, attestations, and regulatory inquiries • Serve as subject matter expert across multiple programs and competing deadlines • Foster collaboration and cross-functional teamwork • Support bid-related activities including strategic discussions, benefit data entry, validation, change tracking, and quality assurance • Perform other duties as assigned

🎯 Requirements

• 7+ years of work experience • 5+ years working with Medicare Advantage, including supplemental benefits and regulations • Experience managing projects and implementations • Experience leading complex cross-functional initiatives involving collaboration and teamwork • Experience with execution and delivery, including problem solving, decision making, and verbal and written communication • Experience with project/program management, including creating and maintaining project plans • Experience managing competing priorities in a matrixed environment • Experience working with vendors and external business partners • Experience in a highly organized and detail-oriented role • Bachelor’s degree or equivalent experience required

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being

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