Implementation Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Self Bill Pro

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🛡️ Insurance

💼 Consulting

☁️ SaaS

🔥 Funding within the last year

💰 $2.6M Seed Round - Self Bill Pro on 2025-10

Insurance • Consulting • SaaS

Self Bill Pro is a SaaS platform that automates monthly employee benefits billing by integrating directly with HRIS systems to produce carrier-approved invoices that precisely match enrollment data. It reduces administrative work and billing errors by validating enrollments against plan designs, handling prorations, retroactive adjustments, and changes from QLE or EOI, and delivering secure, fully managed billing services with dedicated account support.

📋 Description

• Lead, mentor, and develop a team of Implementation Managers • Conduct regular 1:1s, provide feedback, and support career growth and technical skill development • Manage team capacity, project assignment, and workload distribution across concurrent implementations • Own onboarding and training for new Implementation Managers, including EDI, file format, and platform ramp-up • Set performance expectations and hold the team accountable to delivery timelines and quality standards • Maintain visibility into active implementations, monitoring status, risk, and timeline adherence • Maintain technical excellence in EDI standards, including HIPAA 834, API integrations, and benefits administration platforms • Review and validate EDI data mappings, file specifications, and testing plans before deployment • Step into at-risk implementations to unblock issues and drive completion • Establish and report delivery metrics, including go-live timeliness, project cycle time, and implementation quality • Make prioritization and sequencing decisions when client, carrier, and internal timelines compete • Serve as the primary escalation point for complex or high-impact implementation issues • Lead investigations into data, file, and integration problems and drive resolution • Ensure a consistent, high-quality client experience throughout implementation • Act as a trusted advisor to clients during onboarding • Liaise with clients, brokers, insurance carriers, and benefit administration vendors • Coordinate connectivity, file setup, and data exchange processes • Establish and refine implementation workflows, standards, templates, and best practices • Own process design, automation, and tooling roadmap for implementations with the Director of Operations • Identify recurring issues and root causes and implement solutions to reduce rework • Ensure processes meet HIPAA and carrier/vendor data handling requirements • Partner with Client Services, Product, and Operations to improve lifecycle handoffs • Maintain scalable documentation, playbooks, and training materials • Drive adoption and effective use of Notion and data mapping tools • Collaborate with Client Services, Data Operations, Product, Engineering, and Sales • Provide implementation insights for product improvements and operational strategy • Support Sales with scoping and feasibility input • Align internal teams on implementation priorities, timelines, and expectations • Report to the Director of Operations

🎯 Requirements

• 8+ years managing a portfolio of concurrent client-facing projects with both internal and external stakeholders • 8+ years in a client-facing role, with demonstrated experience independently owning difficult client conversations and resolving escalated issues • 6+ years of experience directly managing or leading a team, including hiring, performance management, and development • Experience in employee benefits, insurance operations, or billing processes • Proven ability to coach and develop team members in a fast-paced environment • Strong analytical abilities, including comfort analyzing and manipulating data in Microsoft Excel • Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts for non-technical stakeholders • Strong organizational and problem-solving skills with a proactive, ownership mindset • Ability to balance strategic leadership and hands-on execution • 5+ years of hands-on EDI and/or API implementation and support experience, preferably within the benefits administration industry, including HIPAA 834 transactions • Working knowledge of fixed-width file formats and the LDEx XML file format • Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and insurance carrier systems • Experience with data mapping and transformation tools • Experience building or scaling an implementation function in a startup or high-growth environment • Bachelor’s Degree • Legally authorized to work in the United States • Ability to answer required employment visa sponsorship questions

🏖️ Benefits

• Collaborative and ambitious team • Opportunity to transform outdated processes through smart, scalable technology • Opportunity to make a difference in the employee benefits landscape