
51 - 200 employees
Founded 2014
☁️ SaaS
🛍️ eCommerce
📣 Marketing
SaaS • eCommerce • Marketing
CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.
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51 - 200 employees
Founded 2014
☁️ SaaS
🛍️ eCommerce
📣 Marketing
SaaS • eCommerce • Marketing
CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.
• Own the full sales cycle for e-commerce/Shopify merchants, including prospecting, discovery, demos, negotiation, and closing • Build pipeline from scratch through outbound, inbound, events, agencies, 3PLs, and app partners • Hit and exceed aggressive new-revenue targets and forecast honestly • Create the sales playbook, processes, CRM discipline, and repeatable sales systems in HubSpot • Partner with Partnerships, Customer Success, Product, and engineering/data teams to win and onboard accounts • Bring market and merchant insights into the product roadmap and maintain a two-way feedback loop with Product • Build CWILL's US sales function from 0 to 1
• 3+ years of closing, quota-carrying sales experience in e-commerce and the Shopify ecosystem • Deep knowledge of Shopify and the broader e-commerce ecosystem, including apps, agencies, 3PLs, and the post-purchase landscape • Ambitious, self-driven hunter who is resilient under pressure • High-goal orientation and strong bias to action • Structured thinking and ability to build systems, processes, documentation, and repeatable sales motions • Documented track record of quota attainment and personally sourced and closed deals • Bachelor's degree or equivalent practical experience
• Commission • 401(k) • PTO • Paid Holidays • Insurance • Competitive base • Uncapped commission
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