Business Development Representative – Agency & Merchant Outreach

🔥 1 minute ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $80k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Business Development (BDR)

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Own outbound prospecting across agencies and merchants using email, LinkedIn, and phone • Research and qualify prospects against CWILL's ideal customer profile • Adapt outreach for agency business models and margins versus merchant post-purchase and retention problems • Log every customer touchpoint in the CRM • Report on messaging, channels, and segments, and adjust outreach accordingly • Hand off qualified opportunities to Sales and Partnerships • Build and grow CWILL's agency partner program targeting eCommerce agencies and Shopify DTC service providers • Develop and execute a channel strategy through referral partners, resellers, and ecosystem players • Own event strategy, including trade show selection, booth planning, on-site execution, and post-event follow-up • Manage the partner lifecycle from prospecting and onboarding through activation and ongoing enablement

🎯 Requirements

• 2–3+ years of experience in business development, partnerships, or channel sales, preferably in eCommerce, SaaS, or logistics • Strong understanding of the Shopify / DTC brand ecosystem and agency and service-provider operations • Proven track record of building and closing partnership deals • Experience managing multi-stakeholder relationships • Hands-on experience with trade shows and industry events • Excellent communication and negotiation skills • Comfortable operating independently in a fast-moving environment • Background in logistics, shipping, or carrier partnerships is a strong plus • Bachelor's degree or above

🏖️ Benefits

• Starting Pay: 80-130K + Bonus, depends on experiences, open to negotiation • 401(k) • PTO • Paid Holidays • Insurance