Homeowner Support Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Provide customer service via phone, email, and online chat to homeowners, distributors, and dealers • Assist with product registration • Coordinate onsite visits, product knowledge sessions, and inspections with HVAC dealers or contractors • Provide consumers with information about local dealers, contractors, and Extended Service Agreement repair providers • Respond promptly to correspondence via phone, mail, and email • Assist with complaints involving social media, executives, and the BBB • Coordinate with distributor technical representatives performing site visits • Coordinate and distribute mail • Perform data entry; review, process, file, and maintain documents • Perform special projects as assigned • Consult with internal technical support when necessary • Identify and suggest process improvement opportunities • Prioritize Insurance, Attorney General, BBB, and Legal cases by communicating with appropriate departments and management • Escalate matters of concern or urgency to the team lead or manager • Support cross-functional teams, including the Warranty department • Assist in training new employees • Perform other duties as assigned • Take direction from the lead • Report to the Manager – Homeowner Support

🎯 Requirements

• High School Diploma/GED • 2-3 years of experience in an office environment and customer service • Excellent customer service and interpersonal skills • Ability to diffuse negative situations • Ability to communicate ideas to instruct, inform, persuade, or motivate co-workers • MS Office proficiency with Outlook, Word, Excel, Access, and PowerPoint • Skills with word processing, data management, and presentations • High attention to detail and accuracy • Critical thinking and problem-solving skills, including inductive and deductive reasoning, analysis, and interpretation • Effective organizational and time management skills • Ability to interpret and follow work instructions and company policies and procedures • Good judgment, strong work ethic, and integrity • Ability to perform essential responsibilities with or without reasonable accommodations • Must be legally authorized for employment in the United States • Must not require employer-sponsored work authorization now or in the future

🏖️ Benefits

• Equal employment opportunity • Reasonable accommodations for individuals with disabilities