Client Support Analyst

🔥 51 minutes ago

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Resolve inbound client inquiries and technical support requests across phone and email channels via Zendesk • Diagnose backend system anomalies and investigate technical client platform questions using internal databases and administrative tools • Partner with client administrators on sFTP file processing, data anomalies, payroll calendars, and net earnings validation • Orchestrate cross-functional resolution workflows in Jira with Client Success and Engineering teams • Maintain client satisfaction metrics by following quality standards, response timelines, and daily operational schedules • Capture, synthesize, and report recurring client feedback and platform friction points to Product and Engineering • Attend scheduled client alignment meetings to provide technical insight on employee eligibility configurations and product functionality • Participate in weekend and holiday on-call rotations for urgent client escalations

🎯 Requirements

• 1+ years of professional experience in customer support, client services, account operations, or technical support • Proficiency with ticketing environments such as Zendesk and Jira • Basic familiarity with data platforms or file transfer setups such as sFTP, SQL, and Metabase • Excellent written and verbal communication skills • Ability to explain technical concepts clearly to non-technical HR and payroll contacts • Strong analytical and intuitive problem-solving capabilities • Ability to maintain composure and attention to detail under operational pressure • Ability to rapidly learn evolving software products, backend tooling, and fintech configurations • Bachelor’s degree in Business Administration, Information Systems, Communications, or a related field, or equivalent practical operational experience • Legal authorization to work in the United States • Ability to work 12:00 PM–9:00 PM CST • Availability for weekend and holiday on-call rotations

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D, short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match