Client Support Analyst

🕒 August 5

🇺🇸 United States – Remote

💵 $56k - $84k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DailyPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💳 Fintech

🤝 B2B

👥 HR Tech

Fintech • B2B • HR Tech

DailyPay is a financial technology company that provides an On-Demand Pay platform, allowing employees to access their earned wages before payday. This service empowers employees by giving them financial control, which in turn increases engagement, motivation, and overall happiness at work. DailyPay aims to help organizations improve recruitment and retention rates while reducing employee turnover through its innovative financial wellness solutions.

📋 Description

• Resolve inbound client inquiries and technical support requests through phone and email using Zendesk • Diagnose backend system anomalies and investigate technical client platform questions using internal databases and administrative tools • Partner with client administrators on sFTP file processing, data anomalies, payroll calendars, and net earnings validation • Orchestrate cross-functional resolution workflows in Jira with Client Success and Engineering teams • Maintain client satisfaction metrics by following team quality standards, response timelines, and daily operational schedules • Capture, synthesize, and report recurring client feedback and platform friction points to Product and Engineering • Attend scheduled client alignment meetings to provide technical insight on employee eligibility configurations and product functionality • Participate in an on-call rotation during designated weekends and holidays for urgent client escalations • Collaborate cross-functionally with technical teams to ensure seamless data exchanges and uphold client experience standards

🎯 Requirements

• 1+ years of professional experience in customer support, client services, account operations, or technical support environments • Demonstrated proficiency with modern ticketing environments such as Zendesk and Jira • Basic familiarity with data platforms or file transfer setups such as sFTP, SQL, and Metabase • Excellent written and verbal communication skills • Ability to explain technical concepts clearly to non-technical HR and payroll contacts • Strong analytical and intuitive problem-solving capabilities • Ability to maintain composure and detail-orientation under operational pressure • Fast learner capable of rapidly achieving subject matter expertise in evolving software products, backend tooling, and fintech configurations • Bachelor’s degree in Business Administration, Information Systems, Communications, or a related field; or equivalent practical operational experience • Ability to work 8:00 AM–5:00 PM CST • Availability for on-call duty on weekends and certain holidays • Legally authorized to work in the United States • Must disclose whether future employment visa sponsorship is required

🏖️ Benefits

• Exceptional health, vision, and dental care • Opportunity for equity ownership • Life and AD&D insurance • Short- and long-term disability • Employee Assistance Program • Employee Resource Groups • Fun company outings and events • Unlimited PTO • 401K with company match • Inclusive, professional environment • Peer advocacy and transparent career development • Reasonable accommodation for the recruitment process