Global Technical Support Engineer – Informatics Applications

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🏄 California – Remote

🏄 California – Remote

💵 $120k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Provide technical leadership, working across functions to identify root causes and resolve challenging issues facing Informatics customers across North America • Provide escalation process management, and action-planning to ensure compliance with standard work, effective teamwork and rapid resolution of middleware product and networking issues • Investigate complex problems through remote data stream collection and in-depth analysis to guide collaborative resolution efforts • Coach & mentor field engineers and applications associates through the repair process of individual workstations, servers and analyzer connection hardware • Apply and further develop knowledge of cloud-based solution architecture, deployment and troubleshooting

🎯 Requirements

• Bachelor’s Degree with 3+ years’ supporting laboratory middleware Data Innovations, EPIC Beaker, Cerner Oracle Health or Life Science LIS experience (or similar) • Strong computer networking and/or LIS implementation/development experience • Ability to travel up to 25% - 75% travel, overnight, within North America • Must have a valid driver’s license with an acceptable driving record • Ability to lift, move or carry equipment up to 50lb

🏖️ Benefits

• health care program • paid time off • 401(k) to eligible employees • flexible remote working arrangements