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Supervisor, Revenue Operations

🔥 2 minutes ago

🐎 Kentucky – Remote

infoinfo

💵 $62.4k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

Where this job comes from

Posted on DaVita Kidney Care's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of DaVita Kidney Care

DaVita Kidney Care

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• Support the manager by providing leadership and direction to assigned ROPS Setup Team specialists • Bridge high-level ROPS strategies and daily operational execution • Ensure revenue-cycle systems and data are set up correctly to minimize billing exceptions and maximize payer reimbursement • Directly lead and develop a team of typically 5–10 front-line teammates • Provide timely coaching, feedback, and performance evaluations • Manage daily workflows including Claim Content, Contract loading, Plan evaluation, and other Setup Team functions • Maintain accountability for team output accuracy, quality, and timeliness • Manage productivity metrics and address underperformance • Identify efficiencies, test process changes, evaluate opportunities, and manage risks • Partner with ROPS and Finance Teams and align change messaging • Translate tactical goals into actions and make decisions in the broader context of Lighthouse • Establish and enforce policies and procedures, including SOX control activities • Manage recruitment, hiring, retention, workloads, performance development, coaching, and teammate management • Review key metrics, identify trends and variances, report findings to the Director/Regional Revenue Manager, and escalate payer-behavior concerns • Identify system and process improvements to reduce registration denials and exceptions • Participate in and lead system or process implementation projects • Attend meetings, phone conferences, and training; manage special projects as assigned

🎯 Requirements

• Previous lead or supervisor experience in Revenue Operations or Setup preferred • Proven ability to take accountability for team results and meet critical deadlines • Strong verbal and written skills, with the ability to tailor messages to diverse stakeholders • Consistently demonstrates DaVita’s Core Values and fosters team belonging and safety • Supervisory responsibility and/or input concerning recruitment, training, professional development, performance management including termination, and teammate retention • Ability to establish and ensure adherence to policies and procedures, including SOX control activities • Ability to ensure accurate and timely completion of Setup functions • Ability to review and analyze daily, weekly, and monthly key metrics • Ability to identify variances, report findings, and monitor payment trends • Ability to identify system and process improvements and lead implementation initiatives

🏖️ Benefits

• A "community first, company second" culture based on Core Values • Award-winning education and training across multiple career paths • Performance-based rewards based on stellar individual and team contributions • Comprehensive benefits package • Medical, dental, and vision coverage • 401(k) match • Paid time off • PTO cash out • Family resources • EAP counseling sessions • Access to Headspace® • Backup child and elder care • Maternity/paternity leave • Professional development programs • On-demand virtual leadership and development courses through StarLearning • Occasional travel for critical in-person team meetings and events, less than 5%

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