Strategic Business Manager – Strategic Program Manager

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Day Wireless Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1969

🔐 Security

📡 Telecommunications

🏢 Enterprise

Security • Telecommunications • Enterprise

Day Wireless Systems is a provider of communications, security, and related services and hardware. They sell and service two-way radios, portable and mobile radios, radio accessories, repeaters, MOTOTRBO/Motorola solutions, broadband PTT devices, satellite phones, headsets, paging systems. They provide security solutions including Avigilon video, access control, body-worn cameras, VMS, analytics, concealed weapons detection, license plate recognition, mass notification, and incident management. They design and install DAS/BDA in-building solutions, broadband networking, point-to-point microwave, wireless gateways, tower construction and leasing, site management, and tower services. They offer system design, project management, installation, maintenance, FCC licensing, RF field services, vehicle upfitting, rentals, and certified service centers. They serve public safety, government, fire & rescue, law enforcement, healthcare, construction, data centers, utilities, transit, hospitality, and manufacturing. They operate across multiple US states and internationally with over 500 employees per their site. They are a Motorola Solutions dealer and provide enterprise-grade communications and security ecosystems for critical communications, public safety, and commercial customers.

📋 Description

• Own one or more strategic or global client accounts through the full lifecycle from presale and solution development through design, contracting, installation, maintenance, and ongoing growth • Lead dedicated account teams representing customers inside the company • Own account process, quality, delivery outcomes, customer relationship, forecasting, pipeline accuracy, and performance targets • Identify expansion, renewal, and cross-sell opportunities • Own sales processes, proposal development, and pricing decisions within approved authority • Oversee handoffs into design, installation, and maintenance and monitor delivery against SLAs and client expectations • Directly manage Account Executives/Managers, Administrators, Project Managers/Coordinators, and Systems Technicians • Set performance expectations, coach and develop team members, and recommend staffing or structure changes • Serve as first escalation point for client, delivery, and internal issues • Coordinate cross-functionally with Strategic Business Managers, leadership, vendors, engineering, and technical delivery teams • Report account health, portfolio, solution targets, pipeline, and delivery status to the Director or VP, Global & Strategic Accounts • Maintain accurate account and opportunity data in CRM/ERP systems • Manage P&L indicators including utilization, average hourly rates, margin, and other assigned metrics

🎯 Requirements

• 5+ years in strategic/enterprise account management or sales leadership • Track record of carrying and meeting quota • Experience managing multi-site or multi-facility client relationships; 20+ locations preferred • Experience directly managing multidisciplinary teams spanning sales, project management, and technical/field coordination • Experience in systems integration, security, telecommunications, or related technical products/services preferred • Ability to own escalations and coordinate across departments to resolve client-impacting issues • Familiarity with CRM/ERP and project/service management systems • Willingness to travel to client sites as required by assigned accounts

🏖️ Benefits

• Opportunity to grow and transfer within many locations and business divisions • Remote work / telecommuting 100% of the time