Technical Support Engineer

🔥 10 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $225k Grant on 2019-08

Healthcare • Consulting • Logistics

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Serve as a dedicated technical support resource for assigned strategic and high-value customer accounts • Provide white-glove technical support and personalized service • Build relationships with customer IT personnel, clinical users, system administrators, and stakeholders • Respond to inquiries through phone, email, and ticketing systems • Own customer issues from investigation through resolution and provide status updates • Provide advanced technical support for PACS, RIS, and healthcare IT applications • Troubleshoot issues involving application functionality, system performance, networking, databases, integrations, infrastructure, DICOM, HL7, EMR, and cloud environments • Analyze logs, system events, database information, and monitoring tools • Troubleshoot Windows and Linux environments, SQL databases, application servers, network connectivity, and integrations • Perform approved maintenance, updates, upgrades, patches, and configuration changes • Escalate unresolved issues with complete troubleshooting documentation and evidence • Monitor tickets and incidents, prioritize by severity and SLA requirements, and coordinate escalations • Assist with incident investigations, root cause analysis, post-incident reviews, and service restoration • Maintain detailed incident, troubleshooting, resolution, and system-change records • Develop technical documentation, troubleshooting guides, knowledge base articles, and customer-specific procedures • Contribute to support-process and incident-management improvements • Collaborate with IT, Product, Engineering, Project Management, and Customer Success teams • Participate in implementations, upgrades, migrations, integrations, technical enhancements, testing, validation, and go-live activities • Monitor customer environments, alerts, performance indicators, service availability, and operational health metrics • Participate in maintenance, operational-readiness checks, on-call rotations, after-hours support, and critical incident response • Provide technical guidance, product and service training, and troubleshooting education to customers • Report to and provide updates to the SAT Lead

🎯 Requirements

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience (required) • Minimum of 5 years of experience in IT support, technical troubleshooting, or related technical roles (required) • Experience supporting healthcare IT systems, preferably within radiology or medical imaging environments (required) • Strong knowledge of Windows operating systems, including Windows 7 and above and Windows Server (required) • Strong Linux system administration and command-line experience (required) • Experience with MSSQL database management and relational database technologies (required) • Strong understanding of networking concepts, troubleshooting, and infrastructure support (required) • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems (required) • Proven experience troubleshooting complex software applications and healthcare technology solutions (required) • Experience with public cloud environments and cloud-based integrations (required) • Familiarity with scripting, data serialization, and reporting tools such as SSRS (required) • Strong troubleshooting, analytical thinking, and critical problem-solving skills (required) • Experience using ticketing systems and ITIL-based support processes (required) • Strong customer service, relationship management, and technical support experience (required) • Excellent written and verbal communication skills with technical and non-technical audiences (required) • Ability to independently investigate and manage assigned technical issues and recognize when escalation is necessary (required) • Ability to manage multiple priorities and work effectively under pressure (required) • Ability to collaborate across cross-functional technical and business teams (required) • Ability to provide professional and timely customer communication throughout the incident lifecycle (required) • Flexibility to work varied schedules and participate in on-call rotations (required) • Strong understanding of PC/server hardware platforms and general IT infrastructure (required) • Professional communication and interpersonal skills for internal and external customer interactions (required) • Preferred: CCNA or CCNP certification • Preferred: CompTIA Linux+, RHCA, or RHCT certification • Preferred: Radiology workflow experience • Preferred: Experience in healthcare or clinical IT environments • Preferred: Advanced knowledge of healthcare imaging and workflow technologies • Preferred: Experience supporting enterprise PACS/RIS environments • Preferred: Experience supporting high-priority or strategic customer accounts • Preferred: Familiarity with cloud-hosted healthcare applications and infrastructure • Preferred: Experience with technical monitoring and alerting platforms • Preferred: Experience participating in incident investigations and root cause analysis • Preferred: Familiarity with customer-facing escalation management and SLA-driven support environments • Up to 10% domestic/international travel

🏖️ Benefits

• Remote work arrangement • Domestic/international travel up to 10% • Professional development through technical projects, training, and knowledge sharing

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume