Technical Support Engineer

Job not on LinkedIn

🔥 5 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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NetDocuments

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🤝 B2B

⚖️ Legal

☁️ SaaS

B2B • Legal • SaaS

NetDocuments is a leading cloud-based document management platform designed specifically for legal professionals. The platform enhances productivity by providing tools for document organization, collaboration, and automation, while ensuring high levels of security and compliance. With features like AI-driven apps, real-time messaging, and seamless integrations with applications like Microsoft 365 and DocuSign, NetDocuments empowers law firms and corporate legal teams to streamline their operations and effectively manage their documents.

📋 Description

• Become technically proficient in the NetDocuments suite of products • Answer incoming phone calls and own incoming Support Cases through the Support Portal • Troubleshoot technical problems and resolve customer issues using the NetDocuments platform • Manage and respond to a backlog of Support Cases in a timely fashion • Own Support Cases from creation through resolution • Participate in the Software Development Lifecycle through diagnosis and reporting of new and known issues • Participate in KCS by creating and editing Knowledge Base articles • Ramp up on new releases, enhancements, and product functionality to support customers • Assist in the optional, paid after-hours on-call Support rotation • Perform other duties as assigned • Report to the Customer Support Manager

🎯 Requirements

• Associates or bachelor’s degree in computer science or IT related field or equivalent experience • 2+ years’ relevant experience in a technical specific role • Experience using and/or troubleshooting Windows 7-11 • Experience using and/or troubleshooting OSX Sierra-Golden Gate • Experience using and/or troubleshooting Office 2010-365 • Experience using and/or troubleshooting iOS/Android • Experience using and/or troubleshooting Command Line/Terminal • Experience using and/or troubleshooting Windows Registry • Experience using and/or troubleshooting Active Directory • Technical capacity with operating systems • Customer-focused troubleshooting ability • Problem-solving ability • Written and verbal communication proficiency • Task prioritization and management • Ideally: experience with MS SQL, Couchbase, Citrix, REST API, SAML Authentication, Fiddler or Wireshark, Splunk or Datadog, Windows Administrative Tools, browser-based developer tools, and Claude or similar AI tools

🏖️ Benefits

• 90% healthcare premiums company covered • HSA company contribution • 401K match at 4% with immediate vesting • Flexible PTO (typically 3 to 4 weeks a year) • 10 paid holidays • Monthly contributions for wellness • Access to LinkedIn Learning with monthly dedicated time to explore • After-hours on-call Support rotation is optional and paid

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