Navigator

Job not on LinkedIn

🔥 16 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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DeepSeas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 30 years

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

Healthcare • Manufacturing • Food & Beverage

DeepSeas is a leading Managed Detection & Response (MDR) provider that specializes in transforming cybersecurity programs for various industries. Their offerings include CISO Advisory, Managed Detection & Response, and Offensive Security & Attack Surface Management. DeepSeas excels in areas such as cloud defense, ransomware protection, and critical infrastructure security. They provide solutions for cybersecurity transformation, including under vCISO services, pen testing, and AI risk management. DeepSeas is ranked as a top global MDR provider and is praised for its rapid and meaningful outcomes in enhancing cybersecurity measures across financial, healthcare, manufacturing, and pharmaceutical sectors.

📋 Description

• Build and maintain strong, trusted relationships with assigned clients and partners • Serve as a primary point of contact throughout the client journey • Monitor client satisfaction, relationship health, and potential retention risks • Identify client needs and opportunities to improve the client experience • Advocate for clients internally and coordinate teams to address concerns and resolve challenges • Connect clients with subject matter experts, consultants, vCISOs, and other resources • Collaborate with Sales, SOC, Professional Services, Finance, IT, and other teams • Facilitate client conversations, expert introductions, and strategic discussions • Coordinate client requests, escalations, and follow-ups • Document, assign, track, and resolve requests through established workflows • Support quarterly business reviews, annual program reviews, renewal discussions, and client growth opportunities • Gather project updates and communicate progress to clients • Share cybersecurity insights, industry updates, webinars, and educational opportunities • Identify recurring concerns and collaborate on process and service-delivery improvements • Support development and continuous improvement of The Navigators program • Maintain accurate client records, requests, and engagement documentation • Use CRM, ticketing systems, and AI-assisted tools to streamline workflows • Build scalable processes supporting long-term client success and organizational growth • Follow information security policies and procedures, report suspicious activity or weaknesses, and participate in improving information security

🎯 Requirements

• 3+ years of experience in customer success, account management, client services, or a similar client-facing role • Working knowledge of cybersecurity and managed services, including MDR and professional services such as Governance, Risk, and Compliance (GRC) • Strong written and verbal communication skills • Ability to build relationships, manage competing priorities, and drive results across multiple teams • Proactive, solutions-oriented mindset with strong organizational and problem-solving abilities • Experience managing client requests, service-level commitments, escalations, and follow-through • Comfort using CRM platforms, ticketing systems, and technology-driven workflows • Ability to recognize client needs, identify opportunities for added value, and collaborate with account teams • Previous experience in cybersecurity, managed security services, or technology consulting • Familiarity with Managed Detection and Response (MDR), cybersecurity operations, or professional security services • Exposure to account renewals, quoting, contract coordination, or account growth initiatives • Knowledge of compliance frameworks such as PCI DSS, HIPAA, NIST CSF, ISO 27001, or SOC 2 • Are authorized to work in the United States • Will not require sponsorship for employment visa status, or disclose sponsorship need

🏖️ Benefits

• Flexible work schedule and casual work environment • Full healthcare, dental, and vision coverage • PTO • Sick Leave • Personal Choice Holidays • Life/Accident Insurance • 401(k) with company matching • Company Bonus • Collaborative culture • Variety of projects • Hands-on exposure to B2B marketing in the cybersecurity industry

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