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Logo of Delan Associates Inc.

Delan Associates Inc.

51 - 200 employees

🎖️ Defense

📦 Logistics

đź’Ľ Consulting

Defense • Logistics • Consulting

Delan Associates Inc. is a professional services and engineering firm, founded in 2002, that provides training, systems engineering, facilities maintenance, acquisition support, and general management services primarily to U. S. government and military customers. The company supports multiple U. S. Army schools with instructor and training services, has provided facilities maintenance and logistics support for operations such as Afghanistan and U. S. Central Command, and offers network and systems engineering expertise including SIPR/NIPR implementations. DAI is an SBA 8(a) certified Small Disadvantaged Business and partners with established defense and government contractors.

đź“‹ Description

• Design and architect ServiceNow AI solutions • Implement AI-assisted and autonomous IT operations • Design AI/agentic workflows, conversational AI, and workflow automation • Automate incident triage, resolution, and service desk operations • Integrate ServiceNow with Moveworks AI Assistant • Develop knowledge generation and AI search capabilities • Establish AI governance, operating models, and risk and compliance practices • Collaborate with stakeholders on solution architecture and enterprise integration

🎯 Requirements

• 15+ years of experience • ServiceNow AI Platform • Now Assist • AI Control Tower • Moveworks AI Assistant • Predictive Intelligence • Workflow Data Fabric • AI/Agentic Workflow Design • Conversational AI • Workflow Automation • AI-Assisted & Autonomous Operations • Knowledge Generation & AI Search • Incident Triage & Resolution Automation • Service Desk Automation • ITSM / ITOM • ServiceNow Architecture • AI Governance & Operating Model • Risk & Compliance for AI • Enterprise Integration (ServiceNow + Moveworks) • Stakeholder & Solution Architecture • IT Operations Automation

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