Technical Account Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $89.8k - $112.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Delinea

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-03

Cybersecurity • SaaS • Enterprise

Delinea is a cybersecurity company that provides privileged access management (PAM) and identity security software. The Delinea Platform (powered by Iris AI) continuously discovers and inventories human, machine, and AI identities across cloud, on-premise, hybrid, and SaaS environments; vaults, rotates, and governs credentials; enforces just-in-time and zero standing privilege; performs identity posture and threat analysis; and provides real-time, policy-based runtime authorization and auditing for privileged access and AI agents.

📋 Description

• Serve as a technical subject matter expert for Delinea’s Privilege Access services and product offerings • Act as the customer trusted advisor for solution deployment, obstacle resolution, and investment value • Monitor customer health and communicate results with sales, support, and renewals teams • Deliver remote services including software configuration, onboarding, and training • Resolve high-priority issues impacting customer service delivery • Track bugs, product releases, and security vulnerabilities and proactively notify customers • Advocate for customer interests with Delinea Engineering and Product Management • Conduct review sessions validating plans, configurations, and designs • Document customer environment details for Support and Engineering teams • Coordinate and oversee Early Beta Access programs, testing, and validation • Travel primarily in North America to customer facilities for Quarterly Business Reviews and solution assessments, subject to restrictions • Maintain customer performance measured through satisfaction surveys • Build internal relationships to secure resources for resolving customer issues • Develop and present executive-facing reports with situational updates, analysis, and escalation themes

🎯 Requirements

• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer • Understanding of applications, infrastructure, and processes used in large organizations integrated with Privilege Access Management solutions • Experience leading large, transformational technology projects across enterprise silos • Experience addressing significant technical challenges with minimal supervision or guidance • Ability to plan, organize, and prioritize multiple projects and responsibilities weekly • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level • Ability to quickly and proficiently understand and absorb new information • Strong written and verbal communication skills, with ability to articulate complex operations to technical audiences • Ability to construct clear and concise documentation identifying operational procedures and proposed modifications • Microsoft Active Directory administration and design experience • Microsoft Windows Server administration and engineering experience • Expertise with at least one major IaaS provider such as Microsoft Azure or Amazon • UNIX and/or Linux administration experience in large organizations • Strong compliance knowledge related to infrastructure security and access management, including PCI, SOX, and GLBA • Working knowledge of UNIX authentication and authorization management, PAM, NSS, and Kerberos • Demonstrated scripting capabilities with Perl and PowerShell • Previous experience with Delinea or other Privilege Access Service solutions such as CyberArk or BeyondTrust is a plus • Experience with NIS or LDAP administration is a plus • Previous experience working with cloud or as-a-service solutions • Network Storage Device Administration experience is a plus • Microsoft SQL Reporting Services experience is a plus • Experience with Microsoft Clustering Services is a plus • Experience with RabbitMQ or message brokering is a plus

🏖️ Benefits

• Meaningful work, a culture of innovation, and great career progression • Competitive salaries • Meaningful bonus program • Healthcare insurance • Pension/retirement matching • Comprehensive life insurance • Employee assistance program • Time off plans • Paid company holidays

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