Manager, People Delivery – Technology Enablement

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🕒 May 29

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Delta Dental Institute

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1 - 10 employees

The Delta Dental Institute is dedicated to advancing oral health for all Americans in partnership with Delta Dental companies and dedicated partners across the country. With expertise rooted in Delta Dental's rich history of oral health leadership, we engage in and support oral health research, community outreach, and advocacy, striving to ensure all Americans can have the healthy smile they deserve and live their healthiest lives.

📋 Description

• Lead the People technology strategy and service delivery for Core HR, Talent, Learning, Benefits, and Compensation platforms to modernize operations and enhance the employee experience. • Translate business priorities into scalable workflows and system configurations, prioritizing out-of-the-box functionality and intelligent automation over manual processes. • Partner with IT and vendors to manage platform governance, release cycles, and system testing, ensuring technical enhancements resolve operational friction with speed and rigor. • Establish data governance standards and reporting definitions to ensure metric consistency and data integrity across all People Services platforms. • Develop actionable People insights and executive dashboards that translate complex quantitative data into clear recommendations for business leadership. • Direct complex, cross-functional initiatives from intake to implementation, managing scope, risk, and stakeholder alignment across HR, Finance, and IT. • Build operational momentum by coordinating multiple workstreams to diagnose issues, define ownership, and ensure the sustained adoption of new HR solutions. • Serve as a trusted advisor to HR and business leaders on technology enablement, balancing scalability, compliance, and implementation feasibility. • Drive change enablement through proactive stakeholder engagement, clear communication, and practical rollout planning to accelerate enterprise alignment. • Evaluate emerging HR technologies to identify business-aligned use cases that improve service delivery efficiency and long-term technical ROI.

🎯 Requirements

• 8+ years professional experience with Bachelor’s degree; Additional experience may be accepted in lieu of education or degree • 1+ years supervisory/management role • 7+ years of progressive experience in HR operations, HR technology, People analytics, service delivery, transformation, or program leadership. • Experience leading complex People technology or service delivery initiatives in a matrixed or enterprise environment. • Experience partnering across HR, Technology, and business teams to improve processes, implement systems, and drive measurable operational outcomes. • Experience working with workflow optimization, case management, service delivery models, reporting, or automation initiatives preferred. • Strong understanding of HR processes, service delivery models, and People systems, including HCM, Talent, Learning, Help Desk, case management, and reporting tools. • Demonstrated ability to translate business needs into process design, workflow requirements, system configuration direction, and scalable operating solutions. • Strong understanding of emerging technologies, AI-enabled tools, and intelligent automation use cases within HR and shared services environments. • Ability to evaluate new technologies pragmatically and apply them in ways that improve efficiency, experience, and business outcomes. • Advanced analytical, problem-solving, and structured decision-making skills. • Strong data storytelling capabilities, including the ability to turn data into action for executive and operational audiences. • Proven ability to lead complex initiatives through ambiguity, align diverse stakeholders, and drive execution without relying solely on formal authority. • Strong communication, facilitation, and stakeholder management skills. • Sound judgment and ability to balance innovation with governance, compliance, and operational practicality.

🏖️ Benefits

• Competitive base and incentive pay • 401(k) with robust matching and non-matching contributions • Rich medical & pharmacy benefits • 100% employer-paid dental and vision benefits • Holistic wellbeing program with deep financial incentives • Generous paid time off plus 12 paid holidays and your birthday off • Culture of growth and learning: career development; tuition reimbursement; recognition program • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance • Social responsibility and volunteer opportunities • Employee discount program