Field Service Dispatcher

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Eos Energy Enterprises, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

⚡ Energy

🏭 Manufacturing

Energy • Manufacturing • Technology

Eos Energy Enterprises, Inc. is a company focused on advancing clean energy through the development and manufacturing of zinc-powered energy storage solutions. These solutions are designed to overcome the limitations of conventional lithium-ion batteries and are suitable for long-duration, intraday applications ranging from 3 to 12 hours. By manufacturing their battery technology in the USA, Eos aims to improve the resilience of power grids, enhance local generation capacities, and facilitate the adoption of renewable energy sources like solar and wind. The company positions itself as a leader in safe, sustainable energy storage with a mission to create a decentralized, democratized, and decarbonized energy system.

📋 Description

• Organize and maintain technician schedules and assist Field Managers with dispatching resources based on priority, skill set, and location • Monitor work orders from creation through completion, ensuring accurate documentation and timely updates • Develop processes and templates for records of field service work, including dispatch logs, service orders, and repair orders • Track service requests, preventive maintenance schedules, and emergency response activities • Update and maintain CRMs and online databases such as Salesforce and Jotforms with work performed, inventories, and service requests • Coordinate directly with customers to schedule appointments, answer questions, and provide service information • Coordinate parts shipments, site access, permits, and equipment availability • Maintain service records, reports, and dashboards for operational visibility • Assist with process creation, implementation, and adoption • Assist with invoicing, purchase orders, and contract compliance documentation • Support onboarding and training logistics for new technicians • Ensure adherence to safety protocols and company policies across field operations • Participate in development, implementation, and continuous improvement of departmental policies, procedures, workflows, and tools • Collaborate on special projects and company-wide initiatives as requested

🎯 Requirements

• Associate's degree or equivalent experience required • Minimum of 5 years' experience • Experience managing technician schedules and dispatching resources • Experience monitoring work orders and maintaining accurate service documentation • Experience with CRMs and online databases such as Salesforce and Jotforms • Ability to coordinate customer appointments and service communications • Ability to coordinate parts shipments, site access, permits, and equipment availability • Ability to maintain service records, reports, and dashboards • Ability to assist with invoicing, purchase orders, and contract compliance documentation • Ability to support technician onboarding and training logistics • Ability to adhere to safety protocols and company policies • Ability to remain stationary 50% of the time and occasionally move about an office • Ability to exert up to 25 pounds of force occasionally • Ability to visit customer or partner locations, including offices, manufacturing floors, laboratories, and construction sites • Willingness to travel locally, overnight, and within North America less than 10%

🏖️ Benefits

• Less than 10% local, overnight, and North America travel • Safety, quality, and customer service culture