Service Dispatcher, Medium Voltage

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SMA America

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

SMA America is a company focused on providing innovative solutions for solar energy generation and storage. It offers a range of products including solar inverters, hybrid inverters, battery inverters, and system solutions to help customers generate and manage solar power efficiently. The company emphasizes the importance of sustainability and energy independence, and aims to empower both individuals and businesses to achieve carbon neutrality by harnessing the power of renewable energy. SMA America also provides comprehensive service and support for its products, along with educational resources through the SMA Solar Academy. The company's mission aligns with promoting the transition to a more sustainable, climate-friendly future through advanced energy solutions.

📋 Description

• Order service parts, schedule field service labor, and submit manufacturer warranty claims within defined service response times for Medium Voltage service repairs • Assign service repair activities to SMA field resources and external Medium Voltage service providers via the Salesforce Planning Board • Review stock locations and communicate logistics options to repair providers • Monitor and adjust service case priorities based on customer account status or service contract • Monitor dispatch queues and align parts and field resources to meet service-level requirements • Monitor existing service cases, milestones, and end-to-end delivery times, taking proactive action with other SMA groups • Escalate customer-reported Medium Voltage issues to manufacturers before planning repairs • Provide backup support for dispatching field service activities and parts • Perform quality control of dispatched service cases • Coordinate customer availability with SMA repair plans • Verify service repairs have properly completed Service Reports • Perform other assigned duties

🎯 Requirements

• Associate's degree in business, logistics, or a technical field, or an equivalent combination of education and experience • Experience with customer service ticketing systems • Proficiency in English, written and verbal • Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel • Strong verbal and written communication skills • Attention to detail and a high level of accuracy • Ability to resolve operational complications and think outside of the box • Ability to effectively discuss and present logistics principles to an audience • Ability to work effectively and independently in a remote team structure • Applicants must be authorized to work in the United States on a full-time basis • Candidates must be located within the continental United States • Candidates requiring current or future employment visa sponsorship are not eligible • Candidates operating under a temporary work permit or visa-tied employment authorization are not eligible • Spanish and/or German language skills are preferred • Experience working with field service teams is preferred • Experience in renewable energy, Medium Voltage, or energy distribution industries is preferred • Knowledge of customer service principles and practices, and SMA's product line, is preferred • Training will be provided in Basic Medium Voltage, SAP, Salesforce ticketing, and end-to-end processes

🏖️ Benefits

• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options • 401(k) plan with company match • Opportunities for professional development and training • Inclusive, collaborative, and innovative work environment • Remote work model