Field Service Technician

🕒 6 days ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

🏦 Banking

🛒 Retail

💳 Fintech

Banking • Retail • Fintech

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area. • Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures. • Performs hardware repairs on a component level. • Cleans and adjusts mechanical components. • Configures and installs applicable software. • Preventive Maintenance: Performs routine checks according to documented procedures. • Refills consumables as directed. • IMAC/R: Installs, moves, adds, changes and removes hardware and software products. • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software. • Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function. • Updates the dispatch function on all unforeseen issues. • Provides detailed briefings on all performed activities. • Proactively informs customers about status, progress and outcomes. • Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations. • Actively uses corporate tools and processes for knowledge sharing and information gathering.

🎯 Requirements

• Education or equivalent work experience required. • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service. • Good written and verbal communication skills. • Driver's license and driving record that satisfies DN's fleet requirements.

🏖️ Benefits

• Health, Dental, and Vision Insurance • Life Insurance • Critical illness, Accident, and Hospital Indemnity Insurance • 401(k) Savings Plan • Health Savings Account • Leave of Absence Benefits • Paid Time Off