Field Service Technician

🔥 56 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $53k - $58k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises • Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory • Inspect products for correct operation and resolve issues or escalate according to established procedures • Schedule services and complete required paperwork • Work with customers to ensure satisfaction and understanding of product functionality • Troubleshoot hardware and software failures using diagnostic tools and detailed analysis • Perform component-level hardware repairs and clean and adjust mechanical components • Configure and install applicable software • Install, move, add, change, and remove hardware and software products (IMAC/R) • Instruct and train customers on installed hardware and software usage and operation • Participate in hardware and software training, KPI initiatives, and assigned special projects

🎯 Requirements

• Education or equivalent work experience required • Minimum of 1–2 years of relevant Field Services experience or equivalent combination of education and experience • Good written and verbal communication skills • Valid driver's license and driving record satisfying Diebold Nixdorf fleet requirements • Ability to troubleshoot hardware and software failures using diagnostic tools • Ability to perform component-level hardware repairs • Ability to configure and install applicable software • Ability to perform preventive maintenance and routine checks according to documented procedures • Ability to train customers on installed hardware and software

🏖️ Benefits

• Potential incentive opportunities or other forms of variable compensation, subject to applicable plan documents • Equal opportunity and diversity-focused workplace