Account Manager

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DigniFi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💳 Fintech

🚘 Automotive

🤝 B2B

Fintech • Automotive • B2B

DigniFi is a financial services company that provides inclusive financing options for businesses in the automotive, powersport, and RV industries. By offering fast and accessible financing solutions, DigniFi helps dealerships boost their sales and retain customers by enabling simple and quick credit approvals for vehicle repairs, upgrades, and purchases. Their mission is to support both dealers and customers in accessing the financial assistance they need to keep moving forward.

📋 Description

• Execute the full onboarding sequence for every newly handed-off account against Playbook milestones • Run the tiered engagement cadence for every account in the assigned portfolio based on current GMV tier • Move accounts up in GMV tier through coaching, advisor-level training, and structured touchpoints • Log every touchpoint in CRM within 24 hours • Complete required retraining, review, and escalation actions on Playbook timelines • Own and report portfolio KPIs, including dormancy rate, capture rate, GMV at risk, portfolio GMV growth, and touchpoint coverage • Escalate through the Playbook’s defined escalation framework • Build trusted relationships with dealership customers • Identify opportunities, coach customers, and drive measurable GMV growth • Support onboarding and development of high-performing partnerships

🎯 Requirements

• 2+ years in account management, customer success, or inside sales • Experience managing a portfolio of 75 or more accounts • Experience in automotive retail or fixed operations (service drive) strongly preferred • Experience with dealership software, F&I, or consumer financing is a plus • Track record of growing revenue or usage within an existing book of business • Ability to read account performance reports, spot trends, and prioritize outreach based on data • Skilled at remote training and coaching via phone and video • Ability to follow a defined playbook and document all activity in CRM • Proficiency in Salesforce or a comparable CRM • Proficiency in Microsoft Office • Excellent communication skills and a customer-focused mindset • Ability to work independently in a remote, fast-paced environment • Must be authorized to work in the United States; DigniFi is not considering candidates who require visa sponsorship or visa transfer

🏖️ Benefits

• High-growth opportunity with terrific upside potential • Work/life balance • Collaborative and respectful work environment • Ultimate workplace flexibility • Flexible PTO • 12 Paid Holidays • Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance • Long-term Disability Insurance • Basic Life Insurance • Paid Parental Leave • Matching 401k • 100% Remote Work

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