Customer Support Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Provide 24/7/365 customer-centered IT support as the first point of contact for all user issues • Use ITIL-based service management processes to log, classify, and resolve incidents and service requests • Process move, add, change, and delete account requests • Proactively monitor incidents nearing SLA thresholds • Escalate incidents as needed to ensure accountability and timely closure • Identify trends and recurring issues • Recommend process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes • Deliver reliable and responsive IT support that enhances productivity and minimizes downtime

🎯 Requirements

• In-depth knowledge of IT service desk operations • Expertise in ticket resolution and escalation • Strong customer service and communication skills • Ability to identify and resolve recurring issues • Analytical skills • Omnichannel Support • Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance • Must be a U.S. Citizen • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings