People Connect Representative

🔥 13 hours ago

🦌 Connecticut, Florida, +6 more states – Remote

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⏰ Full Time

🟢 Junior

🟡 Mid-level

👥 People Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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🗣️🇪🇸 Spanish Required

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Logo of DPR Construction

DPR Construction

5001 - 10000 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

DPR Construction is a unique technical builder with a passion for results. This forward-thinking, self-performing general contractor and construction manager specializes in technically complex and sustainable projects across segments including advanced technology (mission critical), life sciences, healthcare, higher education, and commercial markets. Founded in 1990, DPR's work ranges from large-scale new construction to small tenant improvements and special projects. With a commitment to integrity, enjoyment, uniqueness, and continual improvement, DPR has been recognized multiple times by FORTUNE as one of the 100 Best Companies to Work For.

📋 Description

• Provide inquiry and transactional support services to People Practices customers • Respond to inquiries and complete basic transactions using case and knowledge management tools, telephony, chat, online cases, and email platforms • Initiate and document transactions in compliance with procedures and data privacy standards • Provide professional and inclusive customer service • Escalate complex issues according to established protocols • Maintain current knowledge of People Practices policies and programs • Triage inquiries and ensure follow-up through resolution • Utilize Workday, ServiceNow, and related systems to support transactions and troubleshoot basic issues

🎯 Requirements

• High School diploma required • 2-4 years of related experience required • Experience with Workday or ServiceNow preferred • Bilingual Spanish written/oral is REQUIRED for this role • Ability to support early-shift coverage from 6:00 AM EST • Experience using case and knowledge management tools, telephony, chat, online cases, and email platforms • Knowledge of People Practices policies and programs • Ability to adhere to case documentation, audit requirements, procedures, and data privacy standards

🏖️ Benefits

• Remote role • Opportunity to try new things, explore paths, and shape your future • Employee-owned company • Recognition as a great place to work

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