Incident Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $72k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Lead end-to-end response for high-urgency incidents, coordinating triage and resolution across multiple teams • Run incident response bridges with engineers, leadership, and other stakeholders • Keep teams aligned on priorities, active workstreams, and next steps • Translate complex technical and operational issues into clear business impacts and risks • Maintain detailed records of incident timelines, decisions, actions, and resolutions • Contribute to blameless post-incident reviews • Support root cause investigations and identify actions that improve resiliency • Analyze production incident data and trends • Lead projects improving incident response processes, data collection, and reporting • Participate in an on-call rotation outside standard business hours

🎯 Requirements

• Experience in Incident Management within a technology-driven environment • Experience leading incident response bridges with engineers, leadership, and cross-functional stakeholders • Ability to prioritize competing work based on urgency, customer impact, and business risk • Strong written and verbal communication skills • Ability to explain complex technical and operational information clearly to different audiences • Ability to remain calm, focused, and decisive in high-pressure situations • Analytical mindset with ability to use incident data and trends to identify improvement opportunities • Familiarity with incident management and observability tools such as Jira, PagerDuty, Datadog, or similar platforms • Willingness and ability to participate in an on-call rotation including work outside standard business hours • May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment

🏖️ Benefits

• Bonus • Equity • Benefits as applicable • Guidance through the gaming license process if relevant to the role