Associate Solutions Architect

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $125k - $191.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Drata

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 $100M Series B on 2021-11

Cybersecurity • Compliance • SaaS

Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.

📋 Description

• Serve as a customer-facing technical expert for Drata’s commercial customer segment • Drive retention and technical health across a commercial customer portfolio through signal-based engagement and targeted technical guidance • Increase customer self-sufficiency and platform adoption by resolving friction points and directing customers to digital resources • Own a book of business and monitor account technical health and platform adoption • Identify health score drops, usage threshold alerts, and renewal risk flags and proactively engage at-risk customers • Provide limited-scope technical support for bounded integration or solutioning questions • Partner with Customer Success Managers on customer priorities, renewals, and expansion opportunities • Contribute to and maintain Drata Academy technical modules, how-to guides, help articles, and walkthrough videos • Design, develop, and deliver technical workshops and webinars • Identify self-service content gaps using support trends, escalations, and customer feedback • Partner with Product and Customer Education teams to keep digital content accurate and current • Develop working knowledge of APIs, desktop applications, logging, database architecture, scripting, and documentation • Build familiarity with identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers • Help customers adopt Drata’s AI-powered features • Stage, reproduce, and document platform behavior and customer issues • Participate in UAT sessions with Product Management • Communicate commercial-segment trends to inform product advocacy and SA prioritization • Support cross-functional technical documentation and enablement sessions • Escalate complex or out-of-scope issues to senior Solutions Architects

🎯 Requirements

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments • Experience producing technical content, including help articles, video walkthroughs, or e-learning modules, strongly preferred • Experience in security or compliance-related industries is a plus • Familiarity with AI-powered tools or platforms, with willingness to develop deeper expertise in AI-assisted compliance workflows • Foundational experience with AWS, GCP, or Azure • Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux, including Chrome OS • Experience with REST APIs and JSON • Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting • Strong written and verbal communication skills • Comfort presenting to groups in webinar or workshop formats • Ability to manage a customer portfolio and multiple content workstreams simultaneously • Must be located in the United States

🏖️ Benefits

• Stock equity • Up to 100% employer-paid medical, dental, and vision premiums for employees and dependents • Comprehensive wellness benefits • Healthcare concierge services • 401(k) plan • Company-paid life and disability insurance • Tax-advantaged spending accounts • Discounted voluntary offerings • Paid parental leave after six months of employment • Kindbody fertility and family-building benefits • Dedicated leave specialists • Annual professional and personal development stipends • Internal learning opportunities • Flexible vacation policy • Paid holidays