Collections Specialist

🔥 2 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $19 - $35 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🚘 Automotive

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Manage an assigned portfolio of customer accounts and perform collection activities to ensure timely payment of outstanding balances • Review aging reports, research account discrepancies, and resolve payment issues, including disputes, deductions, credits, duplicate payments, and unapplied cash • Communicate with customers and internal business partners to resolve billing issues, obtain required documentation, and remove barriers to payment • Monitor customer account activity through statements, reconciliations, and customer portals while maintaining accurate collection records and account documentation • Escalate high-risk accounts and unresolved issues and support collection recovery efforts, including write-off and third-party collection recommendations • Identify process improvement opportunities, comply with established policies and internal controls, and provide professional customer service while supporting accounts receivable objectives

🎯 Requirements

• High School Diploma or GED required • One to three years of experience in accounts receivable, collections, billing, customer service, or related financial operations • Knowledge of accounts receivable, collections, billing, cash application, and account reconciliation practices • Strong analytical, organizational, and problem-solving skills • Ability to review aging reports and identify root causes of outstanding balances • Strong customer service, communication, and relationship management skills • Ability to manage multiple priorities while maintaining accuracy and attention to detail • Ability to work independently and collaboratively with cross-functional teams • Proficiency in Microsoft Office applications, including Excel and Outlook • Ability to maintain accurate, complete, and audit-ready account documentation • Experience working with customer portals and financial systems preferred • Associate's degree in accounting, Finance, Business Administration, or related field preferred

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay • Early access to 50% of earned wages at any time through the myFlexPay program