Strategic Account Manager

🔥 14 hours ago

🌲 North Carolina, Massachusetts – Remote

🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $91.8k - $164k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Driven Brands Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

🚘 Automotive

💰 Post-IPO Debt on 2022-10

Automotive

Driven Brands Inc. is a leading provider of consumer and commercial automotive services, delivering a comprehensive range of car care solutions across over 5,000 brand locations. They service more than 70 million vehicles annually and offer a broad suite of services including paint, collision repair, glass replacement, oil changes, general vehicle maintenance, and car washes. The company's well-known brands include Take 5 Oil Change, Maaco, Meineke, CARSTAR, and 1-800-Radiator & A/C, among others. Driven Brands emphasizes convenience and customer satisfaction, positioning themselves as a one-stop shop for all automotive aftermarket needs. Founded with a strong heritage and a portfolio of trusted brands, Driven Brands also engages in franchise opportunities and charitable initiatives.

📋 Description

• Own and manage relationships across all levels within assigned accounts, including executive stakeholders, claims leadership, and operational teams • Establish and strengthen long-term partnerships through consistent value and proactive engagement • Serve as the primary point of contact for client needs, escalations, and strategic discussions • Increase revenue share • Identify and execute growth opportunities • Partner with internal and external stakeholders • Develop and lead monthly and quarterly business reviews with clients • Present performance insights, trends, and strategic recommendations • Use data to communicate value delivered and growth opportunities • Manage the ongoing operational health of assigned accounts • Address issues, resolve escalations, and ensure client satisfaction • Coordinate with internal teams to ensure service delivery meets or exceeds expectations • Analyze account performance, including volume trends, conversion rates, and growth opportunities • Translate data into actionable strategies to improve performance and increase market share • Monitor KPIs and identify areas for optimization

🎯 Requirements

• 5–10+ years of experience in account management, client services, or strategic partnerships • Insurance, claims, or TPA experience strongly preferred • Proven ability to grow accounts and increase share • Strong executive presence with experience engaging senior stakeholders • Analytical mindset with the ability to interpret data and present insights clearly • Excellent communication, presentation, and relationship-building skills • Experience in auto claims or auto glass programs is a plus

🏖️ Benefits

• Health and wellness benefits • Paid time off • Holiday pay • Early access to 50% of earned wages through the myFlexPay program • Supplemental commissions or bonus incentives may be available depending on the role

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