VP, PS Services Sales

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $156.9k - $245.3k / year

⏰ Full Time

🔴 Lead

🤑 Sales

🦅 H1B Visa Sponsor

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Develop and execute the Professional Services go-to-market strategy aligned with Duck Creek’s growth objectives and corporate priorities • Own and drive Professional Services bookings, revenue growth, services quota attainment, margin performance, and forecast accuracy • Partner with Sales, Customer Success, Alliances, and Solution Engineering leaders to drive business growth • Build and maintain a robust pipeline through strategic account planning, executive relationship management, and proactive business development • Lead strategic sales pursuits, executive customer engagements, proposal development, contract negotiations, and deal closure • Identify market opportunities, customer needs, and emerging industry trends that drive service expansion and revenue growth • Generate new Professional Services business through new-logo acquisition support and existing-account expansion • Develop customer growth strategies that increase adoption, expand service offerings, and maximize customer lifetime value • Serve as executive sponsor for strategic customer relationships and influence C-level stakeholders • Represent Duck Creek at customer forums, executive advisory boards, industry conferences, and partner events • Lead Professional Services as a growth-oriented business while balancing revenue, profitability, customer success, operational excellence, and employee engagement • Define and execute initiatives improving operational performance, scalability, utilization, profitability, and customer outcomes • Develop the Professional Services strategy, vision, service offerings, methodologies, and intellectual property • Partner with Finance and Operations on business planning, forecasting, workforce strategy, capacity planning, and financial performance • Ensure achievement of bookings, revenue, margin, utilization, customer satisfaction, and employee engagement metrics • Provide executive oversight of strategic customer engagements, ensuring business outcomes, customer satisfaction, revenue realization, and delivery excellence • Meet with customer executives, project sponsors, and partners to align objectives, outcomes, and delivery expectations • Identify and mitigate customer, project, operational, and commercial risks • Ensure governance, scope management, resource planning, risk management, and customer communication across engagements • Drive continuous improvement in delivery quality, customer satisfaction, operational efficiency, and scalability • Build, lead, and develop a high-performing Professional Services organization • Oversee workforce planning, staffing, performance management, succession planning, coaching, talent development, and compensation recommendations • Develop future leaders and strengthen organizational capabilities • Foster ownership, collaboration, innovation, continuous improvement, and customer-centricity • Perform other related duties and responsibilities as required

🎯 Requirements

• Bachelor’s degree required • Minimum of 15 years of professional experience • At least 8–10 years of leadership experience within a Professional Services, Consulting, SaaS, Enterprise Software, or Technology Services environment • Proven experience developing and executing go-to-market strategies, building qualified sales pipelines, driving new business opportunities, and achieving bookings, revenue, and growth objectives within large-scale customer transformation, software implementation, SaaS, or consulting organizations • Experience working closely with enterprise sales organizations to drive revenue growth, strategic account expansion, and customer success • Working knowledge of Property & Casualty Insurance and SaaS implementations is strongly preferred • Demonstrated success leading large-scale Professional Services, Sales, and/or Go-to-Market organizations with accountability for pipeline generation, bookings attainment, revenue growth, business performance, customer success, and delivery excellence • Proven experience owning or contributing directly to Professional Services bookings, revenue growth, pipeline development, and attainment of annual business objectives • Experience partnering with enterprise sales teams on complex software, SaaS, consulting, or digital transformation opportunities • Demonstrated ability to develop and execute go-to-market strategies and drive services-led revenue expansion across new and existing customer accounts • Strong commercial acumen with experience in pricing strategy, Statements of Work (SOWs), contract negotiations, forecasting, profitability management, and margin optimization • Demonstrated track record of attaining or exceeding annual bookings targets of $25M+ • Proven ability to establish and maintain executive-level customer relationships and influence C-level business and technology leaders • Experience successfully leading large-scale projects and programs to on-time, on-budget, and high-quality outcomes • Strong business, financial, and operational management capabilities • Superior leadership, communication, negotiation, presentation, and interpersonal skills • Strong customer expectation management, stakeholder management, and scope governance experience • Exceptional organizational, analytical, and problem-solving abilities • Demonstrated ability to lead and motivate diverse teams while driving performance and accountability • Strong team-building skills with both technical and non-technical organizations • Demonstrated ability to work effectively within highly collaborative, matrixed organizations • Flexible and adaptable with the ability to navigate changing priorities, customer demands, and business conditions

🏖️ Benefits

• Flexible work environment • Medical, dental, vision, life, and disability insurance • 401(k) retirement plan with match (6% employer match up to $12,000 annually) • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Paid holidays, vacation, and volunteer time • Employee Assistance Program (EAP) • Sales commissions, subject to plan terms and individual eligibility