Director, IT Ops

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $243.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DuckDuckGo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

💼 Consulting

📣 Marketing

🔒 Cybersecurity

Consulting • Marketing • Cybersecurity

DuckDuckGo is an independent Internet privacy company dedicated to providing users with tools that enhance their online privacy. Best known for its search engine, DuckDuckGo offers a free web browser and browser extensions for iOS, Android, Mac, and Windows that include built-in privacy features such as tracker blocking, encryption, and email protection. Unlike traditional search engines and browsers that track search and browsing history, DuckDuckGo prioritizes user privacy by preventing tracking and targeted advertising. The company operates on the premise that privacy should be simple and accessible, offering a private alternative to major tech companies while remaining financially sustainable through non-invasive ads based on search results rather than personal data.

📋 Description

• Support nearly 400 team members with internal tools and systems • Review and improve service delivery standards and mechanisms for internal tools • Deliver excellent and trustworthy IT services • Speed up and simplify onboarding for new team members • Deploy Intune MDM for corporate computers • Build Azure Active Directory-authenticated virtual machines for Windows application testing • Lead IT Operations projects and ensure team members have the tools they need • Use empowered project management with ownership from scoping and execution through postmortem

🎯 Requirements

• 10+ years of experience in IT operations • 4+ years leading teams • Track record of setting team roadmaps and adapting swiftly as priorities shift • Experience supporting cloud and SaaS applications, including Office 365, Entra SSO / IDP, and SharePoint • Experience in user lifecycle management • Experience using AI to accelerate work, including AI-assisted development and AI agents • Experience administering and managing medium-to-large Microsoft Entra tenants, preferably using Terraform or another Infrastructure-as-Code technology • Ability to remotely troubleshoot macOS, Windows, Linux, iPhone, Android, and Office 365 • Basic familiarity with Linux system administration utilities • Sound understanding of administrative access best practices, including least privilege and other security measures • Excellent writing skills for admin-facing and user-facing documentation • Ability to attend meetings on camera via video conferencing • Willingness to travel at least two times a year for an all-hands meetup and team retreat • Average full-time commitment of 40 hours per week • Successful completion of a background check as a condition of joining • Legal authorization to work in the country of residence • Must not require company-sponsored immigration assistance

🏖️ Benefits

• Stock options • Company-sponsored health benefits for team members based in the United States • Paid parental leave • Office setup allowance • Co-working allowances • Flexible work arrangement with no core hours • Remote-first work environment • All-hands meetup and team retreat travel opportunities