Lead GTM Engineer, Post-Sales

🕒 August 25

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ECI Software Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏗️ Construction

📦 Logistics

💰 $21M Series C on 2002-02

Manufacturing • Construction • Logistics

ECI Software Solutions is a provider of industry-specific ERP and business management software that helps manufacturers, distributors, building supply dealers, and office-technology businesses run and scale their operations. The company delivers cloud and AI-enabled SaaS platforms—including ERP, B2B eCommerce, CRM, business intelligence, and content/fulfillment tools—aimed at optimizing inventory, accounting, order management, service workflows, and analytics. ECI emphasizes configurable, vertical-focused solutions (e. g. , Ridder iQ, Horizon, Spruce, e-automate, EvolutionX, Cognytics) and enterprise-grade cloud services for small and mid-sized B2B customers worldwide.

📋 Description

• Own the technical architecture behind ECI’s customer success, retention, and renewals model • Design workflows, automation, and AI capabilities that monitor customer health, identify risk and opportunity, and coordinate next-best actions • Identify and redesign repetitive operational processes across Customer Success, Renewals, Professional Services, and Support • Transform operational data into actionable customer intelligence for health scoring, churn-risk identification, expansion opportunities, and proactive engagement • Design and maintain integrations among Salesforce, customer success platforms, AI technologies, communication channels, and internal systems • Evaluate emerging AI technologies and build internal solutions where appropriate • Own the shared data model, integration strategy, automation standards, AI platform decisions, and engineering practices for post-sales • Set technical direction for GTM Engineering and partner with the Pre-Sales GTM Engineer on consistent customer-lifecycle architecture • Partner with business leaders to identify bottlenecks, prioritize high-impact opportunities, and build operational solutions

🎯 Requirements

• 7+ years in GTM Engineering, Revenue Operations, Customer Success Operations, Solutions Engineering, or a similar technical operations role within B2B SaaS • Comfortable designing system architectures, working with APIs, automation platforms, AI technologies, and data models • Ability to write code when the right solution requires it • Strong understanding of Salesforce and how operational systems connect across the commercial organization • Systems-oriented approach to simplifying complex processes and eliminating repetitive work • Comfortable leading technical direction, influencing stakeholders, and partnering with engineers and business leaders • Interest in applying AI thoughtfully to solve operational problems