Field Service Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Element Biosciences

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🧬 Biotechnology

🔬 Science

Biotechnology • Science

Element Biosciences is a company focused on providing high-quality sequencing and cytoprofiling solutions. They offer a range of products including instruments, reagents, kits, and software designed to enhance scientific research. The company's flagship product, the AVITI System, integrates state-of-the-art sequencing and cyto profiling into a single platform, delivering industry-leading accuracy at low costs. Element Biosciences is dedicated to empowering the scientific community with flexible and efficient tools to advance genomic research. They emphasize innovation and pricing accessibility, aiming to enable more scientists to take control of their research projects.

📋 Description

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field with support when needed. • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner

🎯 Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience) • Experience with NGS sequencing instrument and sequencing run set up preferred • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware • Strong time management, problem solving, organizational and relationship building skills. • Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems. • Experience with multiple full life cycle product launches preferred • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred • Experience with fluorescence microscopy helpful • Excellent verbal and written communications skills, including technical writing abilities. • Must be flexible in working hours as this position may require customer support during non-regular business hours • Demonstrated account management skills preferred

🏖️ Benefits

• no cost health insurance plans • 401k with company match • stock options • discretionary annual bonus • flexible paid time off