Associate Director – Consumer Experience Strategy

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127.5k - $204.6k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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Eli Lilly and Company

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a multinational pharmaceutical company that researches, develops, manufactures, and markets prescription medicines across multiple therapeutic areas including diabetes, oncology, immunology, neuroscience, and pain. Headquartered in Indianapolis, Indiana, Lilly is known for its extensive R&D, clinical development, and global commercialization of biologic and small-molecule drugs. The company focuses on drug discovery, clinical trials, regulatory approvals, and large-scale pharmaceutical manufacturing and distribution.

📋 Description

• Own the experience strategy for LillyDirect's consumer journey from first awareness through onboarding and long-term engagement • Map the end-to-end consumer journey to identify friction, unmet needs, and opportunities • Define consumer experience problems, gaps, and opportunities for evaluation and prioritization • Set the vision for an excellent end-to-end experience as the platform evolves • Synthesize research, analytics, customer support, and other qualitative and quantitative data • Track competitive and market experience benchmarks and identify differentiation opportunities • Own funnel health reporting, track conversion, and identify improvement areas • Translate insights into roadmap and business decision opportunities • Facilitate cross-functional journey-mapping and opportunity-alignment sessions • Participate as an embedded member of the agile pod in planning, roadmap reviews, and prioritization • Advocate for the consumer perspective across product, design, and engineering decisions • Prepare high-visibility communications and materials for internal and executive stakeholders • Collaborate with legal, compliance, regulatory, market research, and analytics teams

🎯 Requirements

• Bachelor's Degree • Authorized to work in the United States on a full-time basis • 5+ years in consumer experience strategy, marketing, digital, or product • Track record of mapping and improving end-to-end customer experiences and driving measurable results • Demonstrated success working in an embedded product pod or agile product team • Ability to synthesize complex qualitative and quantitative signals into clear, compelling narratives and actionable recommendations • Strong analytical, problem-solving, strategic planning, and facilitation skills • Ability to influence and build alignment across a large, cross-functional organization and with outside partners • Ability to manage multiple initiatives in parallel under tight deadlines amid shifting priorities and ambiguity • Excellent written, verbal communication, and presentation skills • Experience in direct-to-consumer, e-commerce, digital health, or consumer technology • Familiarity with agile pod and product operating models and embedded cross-functional ways of working • Experience operating within regulated industries or with content and decisions subject to legal, compliance, or usage constraints • Understanding of how consumer experience connects to commercial outcomes

🏖️ Benefits

• Company bonus depending partly on company and individual performance • Company-sponsored 401(k) • Pension • Vacation benefits • Medical, dental, vision, and prescription drug benefits • Healthcare and/or dependent day care flexible spending accounts • Life insurance and death benefits • Time off and leave of absence benefits • Employee assistance program • Fitness benefits • Employee clubs and activities • Accommodation support during the application process