Senior Strategist – Participant Communication

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $96.1k - $135.7k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Empower

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Empower is a leading provider of financial services focused on helping individuals and organizations achieve financial freedom through retirement planning and investment management. Serving over 19 million Americans, Empower offers a comprehensive suite of finance-related services, including smart planning and investment advice, and tools like the Empower Personal Dashboard™ for a complete financial view. The company is renowned as a top retirement plan provider and works closely with personal investors, workplace plan savers, plan sponsors, and financial professionals. Empower is also recognized for initiatives in Diversity, Equity, Inclusion, and has a social commitment that bolsters community impact.

📋 Description

• Develop, implement, manage and measure multi-touch, multi-channel participant communication strategies for Empower's most high-profile and complex clients • Combine financial services expertise, strategic communications, product knowledge and client management to improve retirement readiness • Ensure client satisfaction while managing client profitability with the full service team • Deliver accurate and timely plan-activity communications and strategic action-based campaigns to change participant behavior • Improve financial education and participant wellness through creative tools and develop new resources • Review and recommend communication design and delivery strategies for a complex book of business • Own participant communication budgets, deliverables, quality control, timelines, metrics and planning • Attend and present concepts and campaign updates in client meetings, webcasts and phone meetings • Explain complex concepts and build consensus with client contacts • Anticipate regulatory communication requirements and ensure appropriate communications for plan sponsors • Engage the Retirement Education Team for employee meetings and presentations/webcasts • Complete Marketing creative briefs for initiatives and tactics • Execute client initiatives within assigned budgets • Coordinate workflows through deliverable completion • Act as a team thought leader and mentor less-tenured team members • Manage strategic client relationships and travel up to 30% of the time

🎯 Requirements

• Bachelor's degree in marketing, business, journalism, communications, finance or relevant field • Master's degree preferred • Typically a minimum of seven years of retirement industry experience • Knowledge of defined contribution, defined benefit, non-qualified plans and financial services regulatory compliance • Typically a minimum of seven years of retirement communications experience • Experience with required and discretionary communication deliverables • Familiarity with variable data, personalization and multi-channel communication delivery • Project management skills • Typically a minimum of seven years of client management experience in corporate benefits, communications or marketing • Advisor/intermediary relationship experience and understanding of their role • Strong presentation skills • Strong written and oral communication skills • High competency in Microsoft Office Suite, Salesforce and various workflow tools • Aptitude to quickly learn other systems/software • Proven technical and persuasive writing skills • Style guide knowledge • Strong negotiation and conflict management skills • Ability to anticipate and overcome potential objections • Adaptability to a fluid work environment and seasonal workload spikes • Understanding of and adherence to communication budgets and expense variables • Applicants must be authorized to work for any employer in the U.S.; no employment visa sponsorship, including CPT/OPT

🏖️ Benefits

• Medical, dental, vision and life insurance • 401(k) plan with generous company matching contributions up to 6% • Financial advisory services • Potential company discretionary retirement contribution • Broad investment lineup • Tuition reimbursement up to $5,250/year • Business-casual environment with the option to wear jeans • Generous paid time off upon hire • Ten paid company holidays • Three floating holidays each calendar year • Paid volunteer time — 16 hours per calendar year • Paid parental leave • Paid short- and long-term disability • Family and Medical Leave (FMLA) • Business Resource Groups open to all • Flexible work environment • Other necessary computer equipment provided for remote and hybrid positions