IT Assistant Director, Business Relationship Management

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Enterprise Community Partners

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Enterprise Community Partners is a national non-profit organization dedicated to increasing the supply of affordable housing and advancing racial equity and resilience within communities. Since 1982, they have invested $72 billion to create and preserve over 1 million homes across the United States. The organization offers a range of services including policy advisory, financing for developers, and community development financial institution (CDFI) services. Their mission centers on making home and community places of pride, power, and belonging, with particular focus areas in housing supply increase, racial equity advancement, and building upward mobility and resilience. Enterprise Community Partners also collaborates with other organizations to support sustainable and equitable housing solutions through its Power Forward Communities program. They aim to bring about change by investing in affordable housing and align financial returns with social impact through their Enterprise Community Impact Note.

📋 Description

• Serve as a strategic liaison between business units and Information Technology • Ensure technology solutions align with organizational goals and operational needs • Build strong, collaborative relationships with business and technical partners • Evaluate relationship health and business partner satisfaction • Drive continuous improvement of BRM practices and engagement approaches • Advise organizational leadership and influence business partners up to the President and C-Suite level • Formulate IT Services and Solutions strategies and road maps with business partners • Define and prioritize technology initiatives that deliver business value • Identify innovative uses of technology to improve revenue, costs, efficiency, and operations • Facilitate communication between business partners, technical partners, and IT leadership • Manage expectations of multiple business partners • Plan IT changes and communicate their relevance and impact to business operations • Define, agree to, and report on key service metrics • Act as an escalation point for major service-delivery issues • Develop and monitor service improvement plans with service owners • Support planning and approval of new services between business and IT leadership • Shape technology demand and shepherd ideas through the demand management process • Facilitate business cases for presentation to senior leadership • Provide transparency into the demand pipeline, prioritization, and decision outcomes • Ensure idea requirements are understood, documented, and approved • Monitor demand management metrics and identify process improvements • Understand departmental business activities, processes, strategies, technologies, and IT services • Advocate for business partners and map IT road maps to business strategies • Influence business and technology partners across organizational levels • Address differing agendas, political considerations, and resistance to change • Monitor industry trends, competition, future direction, and technology expectations

🎯 Requirements

• 3–5 years of Business Relationship Management experience • 5+ years in a management-level role in IT, program management, or a relevant business domain • Bachelor’s degree in a relevant business or technology discipline • Experience working in a business-facing IT organization and partnering with business partners • Experience collaborating with Presidents, Senior Vice Presidents, and C-Suite management • BRM certification desired • Ability to influence senior leadership and act as a trusted business advisor • Ability to prioritize and execute effectively under pressure • Experience in team-oriented, collaborative environments • Strong interpersonal, influencing, negotiation, and conflict-resolution skills • Ability to communicate complex issues clearly, concisely, and persuasively, verbally and in writing • Adaptability and flexibility in changing situations and priorities • Experience facilitating end-to-end engagement and business outcomes • Experience facilitating discussions around business-process modeling • Excellent understanding of one or more business areas and the IT organization • Knowledge of core business processes and operations • Knowledge of strategic technology use to optimize business objectives • Ability to communicate complex business requirements to technology teams • Ability to communicate technology fundamentals to business teams • Ability to communicate appropriately across management levels • Ability to construct impactful business cases

🏖️ Benefits

• Annual performance bonuses • Generous paid leave programs • Dental, health, and vision care plans • Family-building benefits, including adoption and surrogacy support • Flexible work arrangements • Health advocacy • Employee Assistance Program (EAP) • Mental health benefits • Financial education • Wellness programs • Auto-enrollment in the company’s 401(k) plan with employer matching contributions • Learning and development opportunities • Tuition reimbursement for job-related courses and certifications • Reasonable accommodations for individuals with disabilities