Customer Onboarding Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 0%

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Enumerate

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private equity on 2021-07

Consulting • Logistics • Healthcare

Enumerate is a cloud-based community management software and services company that helps property managers and self-managed homeowner associations (HOAs) automate accounting, payments, reporting, resident engagement, and operations. Its suite includes accounting and bookkeeping, resident portals and communications, operations management, payment processing, and analytics — together designed to streamline administration, improve board and homeowner communication, and scale management across single or multiple communities. Enumerate also offers managed financial services (auditors, accountants, bookkeepers) and integrations to reduce administrative burden and increase efficiency.

📋 Description

• Lead, mentor, and develop a team of onboarding managers to meet performance and quality goals. • Conduct regular 1-on-1s and team meetings to provide guidance, share best practices, and address challenges. • Monitor team performance metrics and provide feedback to ensure continuous improvement. • Oversee the onboarding process, ensuring smooth transitions and timely achievement of key milestones. • Manage a reduced portfolio of onboarding projects to stay connected to the customer experience and model best practices for the team. • Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues. • Drive process improvements to enhance efficiency and customer satisfaction and to reduce the time needed to successfully onboard clients. • Partner with cross-functional teams such as Sales, Product, and Customer Success to align efforts and ensure a seamless client experience. • Report on onboarding metrics, team performance, and process improvements to leadership.

🎯 Requirements

• 3-5 years of experience in SaaS onboarding, implementation, or similar roles, with at least 1 year in a leadership or supervisory capacity. • Strong project management skills and ability to manage priorities effectively. • Excellent communication and relationship-building skills. • Bachelor’s degree preferred but not required. • Candidates must be comfortable working EST hours.