Client Onboarding Specialist – Complex Accounts

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🇺🇸 United States – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

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Wealth Enhancement Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💸 Finance

🛡️ Insurance

💰 $736.3k Funding Round on 2022-02

Finance • Insurance

Wealth Enhancement Group is a financial services firm founded in 1997, dedicated to providing clients with comprehensive financial guidance. The firm focuses on reducing the stress of managing various aspects of clients’ financial lives by integrating services such as financial planning, investment management, tax strategies, risk management, insurance, estate planning, and retirement income planning. Utilizing a team approach, known as the Roundtable™, and a structured process called UniFi™, Wealth Enhancement Group aims to empower clients in making confident and informed financial decisions.

📋 Description

• Independently manage onboarding for standard and complex account types • Prepare and review WEAS and custodial documentation and establish accurate account records in Salesforce • Review trust, estate, and entity documentation for completeness, consistency, and appropriate registration • Manage outstanding requirements, NIGO items, exceptions, and documentation issues through resolution • Ensure onboarding activities comply with WEG policies, Suitability Guidelines, custodian requirements, and applicable regulations • Perform quality reviews of onboarding documentation, including work completed by offshore team members • Research and resolve account-opening issues with Advisor Teams, custodians, Supervision, Operations, and other internal teams • Identify missing or inconsistent information and determine appropriate next steps • Escalate unusual, higher-risk, or complex situations as appropriate • Serve as the primary liaison between RVPs, Advisor Teams, and Client Onboarding • Provide guidance on onboarding requirements, documentation, and complex registrations • Provide training, mentorship, and technical support to junior onboarding team members • Develop and maintain onboarding playbooks, checklists, documentation standards, and escalation procedures • Identify opportunities to improve workflows, reduce rework, and improve the Advisor and client experience • Contribute to scalable processes and service standards for standard and complex onboarding needs, including ultra-high-net-worth clients • Participate in process and system enhancements, including Salesforce-related improvements • Independently manage onboarding requests and serve as an escalation point and subject matter resource for complex account-opening needs • Take ownership of day-to-day Advisor Team support and escalate issues to management when appropriate

🎯 Requirements

• 5+ years of financial services experience, including hands-on client onboarding and account-opening experience • Experience opening complex accounts, including trusts, estates, LLCs, partnerships, corporations, and other entities • Strong knowledge of account registrations, ownership structures, and documentation requirements • Strong attention to detail, communication, organization, and problem-solving skills • Ability to manage multiple priorities and independently drive issues to resolution • Experience with Schwab Advisor Center and/or Fidelity WealthScape strongly preferred • 4-year college degree preferred • Must be located in the United States • Must be available to work 9am–5pm Pacific

🏖️ Benefits

• Training and professional development • Medical, dental and vision coverage for full-time employees and their families • Health Savings Account (HSA) with employer contribution • Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses • Life and AD&D insurance – employer paid and voluntary options • Short-term and long-term disability, workers compensation – employer paid • 401k with match and profit sharing • Wellness programs and resources • Voluntary benefits, including pet insurance • 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service) • 12 paid holidays each year (10 pre-determined and 2 floating days) • Paid parental leave and paid caregiver leave • Reimbursement for tuition, licensing, and other credentials after meeting service requirements • Corporate Bonus Plan eligibility