Trial Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $54.5k - $66.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

👻 Ghost score 0%

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Serve as the primary point of contact for customers throughout the pre-trial journey • Guide customers through a consultative sales process and recommend Lingraphica solutions aligned with their needs • Demonstrate how Lingraphica technology can improve communication, independence, participation, and quality of life • Educate customers, caregivers, and clinicians about AAC, the Lingraphica trial process, and support resources • Maintain knowledge of Lingraphica devices, software, accessories, and product enhancements • Address questions and objections and guide customers into device trials • Adapt interactions beyond established scripts to meet customer needs across communication disorders • Screen prospective customers for trial appropriateness and coordinate trial preparation activities • Communicate verified insurance benefits, eligibility, coverage details, and financial responsibilities • Guide customers through insurance and financial assistance options and collect required documentation • Coordinate scheduling, collect outstanding information, and remove barriers to trial readiness • Confirm customer demographics, insurance information, diagnoses, and documentation • Maintain accurate CRM documentation while ensuring HIPAA compliance and data integrity • Monitor customer trends, engagement metrics, and operational performance for process improvements • Collaborate with cross-functional teams across the sales and clinical journey • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • Two (2)+ years of experience in consultative sales, customer service, healthcare, insurance, sales support, or a related customer-facing role • Ability to build trust with customers and communicate product or service value through consultative conversations • Strong presentation, communication, and active listening skills • Ability to tailor messaging to individual customer needs • Experience using CRM systems such as HubSpot and Microsoft Office • Strong organizational skills and ability to prioritize multiple responsibilities in a fast-paced environment • Ability to explain insurance and financial information clearly and compassionately • Preferred: experience in healthcare, rehabilitation, insurance, or DME • Preferred: experience with HubSpot CRM • Preferred: AAC experience • Ability and willingness to travel within the U.S., including airline travel, up to 2 times per year • Reliable and secure internet access for a home office • Authorization to work in the U.S. confirmed through E-Verify and Form I-9

🏖️ Benefits

• $3,000 bilingual differential when applicable • Comprehensive benefits package • Remote work from a home office • Reasonable accommodations for individuals with disabilities • In-person team and all-company meetings, with travel required up to 2 times per year