Customer Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sensi.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Sensi. AI is a company that enhances home care agency capabilities through its innovative 24/7 Virtual Care Agent. This technology offers a comprehensive understanding of seniors’ physical, emotional, and cognitive requirements, using advanced audio analytics to foresee and mitigate potential issues. By delivering critical data and insights, Sensi. AI enables agencies to lower hospitalization rates, optimize caregiver training, elevate satisfaction levels for both caregivers and clients, and improve the overall value provided to customers. This facilitates a seamless integration of high-quality in-person care with constant virtual support, promoting safe aging in place for seniors while reassuring their families.

📋 Description

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support • Train agency teams on Sensi’s technology, key workflows, and explaining the product to clients, families, and internal stakeholders • Serve as onsite teacher, coach, and trusted advisor for non-technical users • Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits • Manage onboarding from post-sale through successful implementation • Identify training gaps, adoption risks, and operational blockers, and resolve them cross-functionally • Build relationships with agency owners, care managers, caregivers, and other client stakeholders • Support light technical troubleshooting during deployments and escalate issues when needed • Gather and document client feedback, field insights, and adoption blockers • Maintain account documentation, activity tracking, deployment notes, and status updates in HubSpot • Partner with Customer Success, Product, Support, Sales, and Operations • Stay involved throughout the onboarding lifecycle to maintain agency momentum after onsite visits • Travel domestically 60–75%, supporting approximately 10–15 agency deployments per quarter • Complete approximately 10–15 agency deployments per quarter, generally involving two full onsite days plus travel time • Progress to independently managing approximately 10–20 agency accounts by Month 2 or Month 3 • Drive agency training, confidence, operational readiness, adoption, engagement, documentation quality, and follow-through

🎯 Requirements

• 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role • Strong teaching, coaching, or training skills, especially with non-technical users • Excellent verbal communication and presentation ability • Ability to explain technology in a simple, clear, and engaging way • Comfort working directly with clients in person, including agency teams, care providers, older adults, and families • Strong relationship-building skills and ability to create trust quickly • Tech-savvy mindset with ability to learn new tools, support basic setup, and troubleshoot issues in real time • Strong problem-solving skills and ability to stay calm when plans change or challenges arise onsite • Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality • Customer success mindset with strong ownership over adoption and outcomes • Willingness and ability to travel frequently across the United States • Experience in home care, senior care, healthcare, physical therapy, occupational therapy, clinical operations, or related field preferred • Prior experience in sales, field operations, enablement, implementation, onboarding, or customer success preferred • Experience training internal teams, end users, or non-technical audiences preferred • Comfort presenting to groups and keeping people engaged during training preferred • Experience handling skeptical users, detractors, or challenging group dynamics preferred • Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms preferred • Experience working in a startup or fast-changing environment preferred • Strong coachability, energy, and interest in building a career in client-facing implementation preferred

🏖️ Benefits

• Frequent domestic travel, typically 60–75% • Travel scheduled close to the candidate’s home region whenever possible to reduce transit time and support work-life balance • Product immersion, hands-on installation practice, internal training, and shadowing with experienced team members during the first 30–45 days • Approximately 4–5 weeks of shadow travel during ramp • Manager and cross-functional partner support during initial independent deployments