Senior Director, PBM Implementation and Transformation

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $190k - $210k / year

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 0%

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EPIC Insurance Brokers & Consultants

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 Seed Round on 2007-01

Insurance • B2B • Consulting

EPIC Insurance Brokers & Consultants is a leading insurance brokerage and consulting firm that specializes in providing comprehensive insurance solutions and risk management services to businesses and individuals. With a focus on innovation and customer service, EPIC leverages its expertise to help clients navigate the complex insurance landscape and ensure they have the right coverage for their needs. The firm operates with a commitment to its core values of integrity, excellence, and teamwork, striving to deliver exceptional value to every client.

📋 Description

• Lead the planning, execution, and successful delivery of all client implementation engagements • Establish implementation governance frameworks, including status reporting, risk management, issue resolution, decision tracking, and escalation processes • Ensure implementation activities are completed on time, within scope, and consistent with client requirements and organizational standards • Provide leadership oversight and performance monitoring for implementation managers, project managers, business analysts, and implementation consultants • Monitor implementation health across the portfolio and proactively address risks, resource constraints, and delivery challenges • Ensure implementation deliverables meet quality standards and contractual obligations • Serve as the primary operational leader for client implementations and build relationships with client stakeholders • Lead implementation steering committees, status reviews, and operational governance meetings • Advise clients on implementation readiness, operational impacts, testing strategies, and deployment planning • Develop and improve implementation methodologies, playbooks, tools, templates, and best practices • Standardize processes and establish metrics and dashboards for quality, efficiency, client satisfaction, resource utilization, and project performance • Lead resource forecasting, staffing assignments, workload balancing, and capacity planning • Partner with Sales, Consulting, Product, Operations, Clinical, Technology, and external stakeholders • Develop dashboards, project scorecards, milestone tracking tools, SLA reporting, and executive summaries • Monitor portfolio performance and provide actionable analysis and recommendations • Lead, mentor, and develop the implementation organization; support recruitment, onboarding, professional development, performance reviews, and career planning • Coordinate implementation activities with PBMs, technology vendors, implementation partners, and other third-party organizations • Manage external dependencies, partner performance, issue resolution, and escalations

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Information Technology, Project Management, or related field required • Master's degree preferred • 10+ years of implementation, operations, consulting, or project leadership experience • 5+ years of leadership experience managing implementation, project management, consulting, or operational teams • Demonstrated success leading large-scale client implementations in healthcare, pharmacy benefit management, managed care, consulting, or related industries • Experience managing complex cross-functional projects involving multiple stakeholders • Strong background in operational process improvement, governance, and service delivery management • Deep understanding of PBM implementation methodologies, project governance, and operational delivery models • Strong leadership and team development capabilities • Excellent executive communication and client relationship management skills • Experience with resource planning, capacity management, and workforce forecasting • Strong analytical and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Experience building and improving operational processes and performance management frameworks • Knowledge of healthcare, pharmacy benefits, managed care, or consulting operations preferred

🏖️ Benefits

• Generous Paid Time off • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days • Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave • Employee referral bonus program of $1,500 per hired referral • Employee recognition programs and additional employee recognition awards and programs (and trips!) • Employee Resource Groups: Women’s Coalition, EPIC Veterans Group • Mentorship Program • Tuition Reimbursement Program • Leadership Development • Pet Insurance • Identity Theft & Fraud Protection Coverage • Legal Planning • Family Planning • Menopause & Midlife Support • 401(k) matching • Medical insurance • Dental insurance • Vision insurance • Wellness and employee assistance programs • 50/50 Work Culture supporting collaboration, teamwork, and an inclusive work environment • EPIC Gives Back charitable efforts, including Donation Connection, Employee Assistance Fund, and People First Foundation