Care Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Equality Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

⚕️ Healthcare Insurance

💰 Private equity on 2022-01

Healthcare • SaaS • Healthcare Insurance

Equality Health is simplifying value-based care and building pathways to better health outcomes for Medicaid and historically under-resourced communities. The company integrates data-driven technology (CareEmpower®), skilled practice coaching, and patient engagement to support providers, health plans, and members. Equality Health focuses on enabling equitable, value-based care through software, practice transformation, and partnerships with payers and providers to improve individual and population health outcomes.

📋 Description

• Provide supportive care and assistance to a diverse patient population • Identify barriers to self-care and healing, decision-making, communication, and navigation of the healthcare system • Conduct outbound phone calls to members to complete health assessments, identify care needs, and determine appropriateness for care coordination programs • Assist patients with barriers to care, including scheduling appointments and locating and accessing community resources • Collaborate with patients, network providers, referral coordinators, office staff, and hospital staff • Document all activities • Communicate available care coordination services to patients and caregivers • Screen for physical and behavioral health needs and refer patients to appropriate healthcare professionals • Provide meaningful data to providers, patients, and families • Participate in educational programs to maintain current skills and competency levels • Perform miscellaneous job-related duties as assigned • Work closely with Community Health Workers, Chaplains, and other Clinical Operations team members while maintaining ethical behavior, professionalism, sensitivity, and confidentiality

🎯 Requirements

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience • Minimum two (2) years of experience in a directly related position in the healthcare industry • Proficiency with Microsoft Office applications and web-based technologies • Strong outbound calling experience • Ability to work independently in a productivity-based environment • Tech-savvy: able to navigate multiple systems simultaneously • Comfortable learning proprietary platforms • Basic Excel proficiency, including pivot tables, formulas, and project-based spreadsheets • Reliable high-speed internet meeting company specs • Flexible schedule within assigned market hours • Ability to pivot between priorities quickly • Previous experience, knowledge and understanding of coordinating care for members preferred • Familiarity with federal and state laws and requirements related to healthcare and health information protection preferred • One or more of the following certifications preferred: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) • Excellent verbal, written and interpersonal communication skills preferred • Demonstrated ability to gain acceptance and compliance from clinical staff preferred • Excellent problem-solving skills preferred • Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision preferred • Bilingual strongly preferred • Experience in customer service environments; call center experience acceptable if adaptable preferred

🏖️ Benefits

• Full-time, non-exempt position • Remote work arrangement • Flexible schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns