Customer Value Engineer – Logis Dispatch, CAD

🔥 2 hours ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems • Map customer integrations, including systems, ownership, data flows, protocols, and standards • Establish and document customer-defined success criteria in Salesforce • Route questions to implementation engineers or integration specialists when specialist expertise is needed • Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation • Build quantified value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes • Support Sales in positioning scope and price against customer value • Deliver first-look and solution-specific product demonstrations • Respond to RFPs and technical inquiries about functionality, interoperability, and compliance • Confirm post-go-live value realization and feed findings into Customer Success, renewal, and expansion conversations • Produce structured Rocketlane implementation handoff packages seeded from Salesforce • Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions • Provide structured product feedback and monitor NENA, NG911, and state and local dispatch regulations • Contribute to competitive analysis of alternative CAD solutions

🎯 Requirements

• Three to five years of hands-on experience in a 911 communication center or dispatch operation, including direct use of CAD systems • Ability to run structured discovery and translate operational requirements into an accurate, bounded scope of work • Working knowledge of dispatch protocols, call-taking workflows, and EMS and fire communication center operations • Familiarity with Logis CAD or comparable CAD platforms and dispatch integrations, including records management, ePCR, radio, mapping, and telephony systems • Strong written and verbal communication skills for translating between communication center staff, technical teams, and Sales • Ability to deliver first-look and solution-specific product demonstrations • Ability to build a clear, quantified value narrative connecting product capabilities to customer business outcomes • Ability to work independently in a remote environment and manage multiple concurrent deals across cross-functional teams • Roughly 50–70% travel required

🏖️ Benefits

• Remote work environment • Travel opportunities (roughly 50–70% travel)