Director, Global People Operations – AI

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $163k - $288k / year

⏰ Full Time

🔴 Lead

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ethos

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Ethos is a life insurance provider offering a fast and convenient way for customers to apply for and receive life insurance coverage. Specializing in no-medical-exam policies, Ethos allows individuals to secure life insurance quickly, with coverage options ranging from term life for various durations to guaranteed whole life policies. The company emphasizes ease of use, providing online tools such as coverage calculators and educational resources, as well as customer and agent support. Ethos also offers additional benefits like estate planning aids as part of its insurance packages.

📋 Description

• Own the strategy and multi-year roadmap for Global People Operations across all regions • Lead the Global People Services team, setting standards, service levels, quality, and geographic coverage • Set the direction for automation and enablement, including AI agents and automation for repeatable work • Design and implement a tiered service model spanning self-service, shared services, and experts • Build governance for AI and automation, including guardrails, human-in-the-loop controls, privacy, security, auditability, and compliance • Define and own metrics including service levels, case deflection, cycle time, cost-to-serve, accuracy, and employee experience • Lead and coach the People Operations team, including People Product Managers • Partner with HR Technology, IT, Legal, Finance, and People leaders on systems, data, processes, and automation • Own change management and adoption across regions and cultures • Ensure global compliance and data governance across operating markets • Manage vendors, budget, and the People Operations tooling roadmap • Continuously scale and improve the operating model as Ethos grows and enters new markets

🎯 Requirements

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams • Proven experience building or running a People/HR shared services function and a tiered service model • Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context • Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning • Experience operating globally across multiple countries, with working knowledge of regional compliance and data-privacy requirements • Excellent leadership, stakeholder-management, and executive communication skills • Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight • Change-management expertise and ability to drive adoption at scale across a distributed organization • Sound judgment handling sensitive, confidential, and high-stakes situations • Bachelor's degree required • Relevant certifications preferred

🏖️ Benefits

• Base salary of $163,000–$288,000 per year • Applicable bonus • Equity • US employee benefits (details provided via Ethos careers page) • Equal opportunity and inclusive workplace