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Senior Account Manager

đŸ”„ 1 minute ago

đŸ‡ș🇾 United States – Remote

đŸ’” $67.2k - $92k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

Where this job comes from

Posted on Everbridge's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Everbridge

Everbridge

1001 - 5000 employees

Founded 2002

đŸ„ Healthcare

📩 Logistics

đŸ’Œ Consulting

Healthcare ‱ Logistics ‱ Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360ℱ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

‱ Support Everbridge's Control Center solution ‱ Provide project management and enterprise solution application implementation services ‱ Support design, build, test, and training phases of projects ‱ Operate in a collaborative, team-focused environment ‱ Ensure adherence to quality control and program delivery methodology ‱ Cultivate and maintain ongoing customer relationships ‱ Assess customer needs, understand business requirements, and manage expectations ‱ Identify expansion opportunities and collaborate with sales to close additional product or service opportunities ‱ Expand customer utilization through professional services ‱ Monitor customer environments and promote alternative products or services ‱ Review customer usage and service case activity to identify and mitigate service escalations ‱ Act as an escalation point for Technical Support on customer-related issues ‱ Schedule regular account reviews ‱ Share best practices and maximize product and service value ‱ Become a recognized expert in the assigned vertical-focused customer base ‱ Maintain subject matter expertise in Everbridge products ‱ Represent understanding of customers' businesses, strategy, and operations ‱ Use Salesforce.com CRM ‱ Meet or exceed renewal and growth sales objectives and monthly KPIs

🎯 Requirements

‱ BS or BA in a relevant field ‱ 5+ years of dedicated experience in a successful sale, account management, sales engineer, or relevant role is required, working with Healthcare accounts ‱ Verifiable history of meeting and exceeding sales quotas ‱ Demonstrable skills in promoting and maintaining customer satisfaction ‱ Superior work ethic and the ability to work independently or as a team ‱ Strong presentation, organizational, and planning skills ‱ Excellent verbal and written communication skills ‱ Solid technical acumen ‱ Must be a motivated & energetic self-starter ‱ Ability to work in a high-paced, results-oriented environment ‱ Travel up to 30% to client sites - once a safe date for meeting clients is confirmed ‱ Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable ‱ Experience with Healthcare accounts

đŸ–ïž Benefits

‱ Healthcare benefits ‱ Dental benefits ‱ Parental planning benefits ‱ Mental health benefits ‱ Disability income benefits ‱ Life and AD&D insurance ‱ 401(k) plan and match ‱ Paid time off ‱ Fitness reimbursements ‱ Variable compensation may be included

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