Director of Customer Success

Job not on LinkedIn

🔥 1 minute ago

🦌 Connecticut, District of Columbia, +14 more states – Remote

🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

🔒 Cybersecurity

💳 Fintech

Artificial Intelligence • Cybersecurity • Fintech

EverC is a company that specializes in AI-powered technology for fully-automated merchant and marketplace risk solutions. It provides comprehensive risk intelligence to banks, payment providers, and marketplaces, helping to secure web commerce and build consumer confidence. By addressing issues such as online fraud, counterfeit and pirated goods, EverC delivers solutions like MerchantView for merchant-level risk detection and MarketView for product-level risk detection. These solutions enable safe expansion into new industries and regions, leveraging advanced intelligence and automation.

📋 Description

• Lead the Customer Success organization across North America and Latin America • Own retention, growth, and overall health of the Americas customer portfolio • Serve as the senior Customer Success leader for the region and primary counterpart to regional Sales leadership • Lead approximately seven Customer Success Managers managing strategic and enterprise customer portfolios • Ensure customers realize value, retention, growth, and long-term partnership success • Partner with Sales, Compliance Operations, Product, Support, Marketing, and Revenue Operations • Drive measurable customer value and contribute to company growth objectives • Own Net Revenue Retention, customer retention, customer outcomes, and Customer Success Qualified Lead generation across the region

🎯 Requirements

• 8+ years of experience in Customer Success, Strategic Account Management, Enterprise Account Management, Consulting, or related customer-facing leadership roles • 3+ years of experience leading Customer Success, Account Management, or post-sales teams • Demonstrated success managing strategic or enterprise customer portfolios with accountability for retention, renewals, and growth • Experience leading executive-level customer engagements and navigating complex stakeholder environments • Experience building and scaling customer success, account management, or customer retention programs • Experience in B2B SaaS, technology, data, or information services organizations preferred • Experience in risk management, compliance, payments, fraud prevention, fintech, or related industries preferred • Experience using Salesforce, HubSpot, and customer success technologies to manage customer lifecycles and portfolio performance preferred • Strong commercial acumen and experience identifying and influencing growth opportunities within existing customer relationships • Strong analytical, forecasting, and business planning capabilities • Exceptional communication, presentation, negotiation, and relationship management skills • Experience leading geographically distributed teams across multiple regions and time zones preferred • Bachelor's degree preferred

🏖️ Benefits

• Ability and willingness to travel periodically to support customer engagement, executive business reviews, industry events, and internal meetings