Account Executive, Closing Scheduling – Originations Title/Close

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🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceLink

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏠 Real Estate

☁️ SaaS

Finance • Real Estate • SaaS

ServiceLink is a company that connects lenders, servicers, and investors with industry-leading services supported by advanced technology. Their platform, EXOS®, offers tech-enabled mortgage services, enhancing operational efficiency and client experience in the mortgage industry. ServiceLink's solutions help streamline processes and improve service delivery within the real estate financing sector.

📋 Description

• Oversee the scheduling department and manage team leads • Run morning reports to monitor completed work from the prior day • Review team member production and meet with employees who have low production • Audit assigned fees and review COGS • Ensure orders progress and client SLAs are met • Help management maintain vacation time and track call-offs • Address escalated scheduling issues • Assist with daily team operations when necessary • Review assigned work-in-progress reports to ensure task completion • Ensure employees meet minimum production and quality quotas • Evaluate client activity reports to support efficient operations and client satisfaction • Review daily, weekly, and monthly reports to manage staffing and production metrics • Manage and participate in daily functions of multiple scheduling teams • Manage workload issues and implement efficiency initiatives • Enforce adherence to client time requirements • Maintain and communicate department policies and procedures • Conduct staff meetings and communicate operational issues and new policies and procedures • Maintain relationships with clients and vendors • Maintain communication with team members, departments, clients, vendors, and management • Maintain departmental profitability within company guidelines • Train, coach, and evaluate staff performance • Maintain and approve department payroll • Participate in employee selection and recommend employees for team leader positions • Review staffing requirements and justify requirements with the Director • Participate in planning initiatives and build employee morale • Adhere to company policies and perform other assigned duties

🎯 Requirements

• Excellent communication and customer service skills • Strong attention to detail • Ability to multitask in a fast-paced environment • Ability to work in multiple systems simultaneously • Excellent verbal and written communication skills • Ability to quickly learn new skills, processes, and procedures • Ability to review work-in-progress reports and manage production metrics • Ability to manage multiple scheduling teams and workload issues • Ability to maintain client and vendor relationships • Ability to train, coach, and evaluate staff • Proficiency in ServiceLink operating systems and internal search engines • Ability to adhere to company policies and procedures

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Life insurance • 401(k) plans • Employee Stock Purchase Plan • Paid vacation time • Paid sick time • Telecommute option • Reasonable accommodation for qualified individuals with disabilities and disabled veterans