Manager, Post Sale, Default Services

Job not on LinkedIn

🔥 6 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $60k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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ServiceLink

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏠 Real Estate

☁️ SaaS

Finance • Real Estate • SaaS

ServiceLink is a company that connects lenders, servicers, and investors with industry-leading services supported by advanced technology. Their platform, EXOS®, offers tech-enabled mortgage services, enhancing operational efficiency and client experience in the mortgage industry. ServiceLink's solutions help streamline processes and improve service delivery within the real estate financing sector.

📋 Description

• Work with the Director to monitor individual team and departmental goals • Prioritize daily assignments and tasks with the Director • Monitor workload issues and track department-wide productivity • Monitor departmental and individual production and performance goals • Oversee daily operations for direct reports, including schedules and timecards • Ensure department productivity goals and quality standards are met • Create client activity reports and review work-in-progress reports • Analyze workload issues and implement efficiency initiatives • Familiarize team members with new products, services, policies, and procedures • Participate in Quality Assurance team functions, staff meetings, client setup, and systems enhancement meetings • Maintain communication with team members, internal departments, clients, vendors, and management • Support team motivation, morale, profitability, and staff training • Adhere to company policies and perform other assigned duties

🎯 Requirements

• Prior experience as a Team Lead or Supervisor with direct reports • Three years’ experience in the real estate, banking, or vendor management industry • High School Diploma or equivalent required • Knowledge of real estate closing and document processes • Excellent verbal and written communication skills • Good organizational skills • Ability to handle multiple tasks simultaneously • Good communication and customer service skills • Knowledge of personal computers and Microsoft desktop applications • Proficiency in ServiceLink operating systems and internal search engines • Ability to work Monday–Friday, 8:30–5:00 • Less than 25% travel required

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Life insurance • 401(k) plans • Employee Stock Purchase Plan • Paid vacation time • Paid sick time • Telecommute option